Watson & Wolfe Reviews

Name: Watson & Wolfe
Address: Station House, Station Approach, East Horsley, Leatherhead, Surrey
Rating: 4.74

4.7 Rating 266 Reviews

94 %

of reviewers recommend Watson & Wolfe

4.7

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Watson & Wolfe 5 star review on 27th June 2023

John Conboy

Watson & Wolfe 5 star review on 3rd June 2022

Sarah Hoste

Watson & Wolfe 5 star review on 30th May 2022

Peter Brooker

Watson & Wolfe 5 star review on 10th May 2022

Kyle Ayllón Verelst

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy to receive the wallet and my hubby loves it. However, the edges of the wallet started peeling off just after 1 month of usage. We were very disappointed with the quality of the vegan leather. I did email to feedback but there was no response. Now I have to buy another wallet. Will not purchase from them again.”

Helpful Report

Posted 2 years ago

“The wallet is nice and exactly what my husband has been looking for but the delivery is beyond disappointing! I understand that delivery services is beyond the company’s control but it took the parcel a month to arrive internationally. The standard international delivery advertised in the website is 7-14 days. Again, I understand that shipments could get delayed but not for another 14 days or so! The wallet was supposed to be a gift for my husband’s birthday which was on January 29 and the wallet arrived on February 9! Attached is a photo of when I received the parcel. Please update the international shipping estimate in your website for the international shoppers. I would’ve paid extra for an express delivery had I known that it could possibly get delayed but 2 weeks late is unacceptable. Also it was forwarded by Royal Mail to the local post and not with DHL as written in the receipt which is misleading.”

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Posted 3 years ago

“Have yet to receive my item.”

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Posted 3 years ago

“I received a belt and it did not fit when I had messaged about shipping it back to receive a different size belt but never heard back from customer support”

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Posted 4 years ago

Hi Melody, I am really sorry to hear that you didn't receive a reply. Can you please email me helen@watsonwolfe.com with the details and I will organise what you need. Helen

Posted 3 years ago

“The packaging was beautiful. However when I opened it up to see the wallet I was disappointed. I love the fact it was vegan and the size. However the price it a lot higher than I would expect to pay for something had I seen it for real first I probably wouldn't have brought it. Value for money is just not there. The quality of the materials used makes it look quite cheep”

Helpful Report

Posted 4 years ago

Watson & Wolfe is rated 4.7 based on 266 reviews