“Wayfair, hands down the worst company to deal with for large, heavy purchases. I bought a bathroom vanity weighing 500 lbs. They delivered it to my first floor — and that was it. No “white glove” service, no help getting it to the second floor where it needed to be. What are customers supposed to do, carry a 500 lb. vanity themselves? It’s unreal that they sell products this heavy and don’t offer any option for in-home placement. Do yourself a favour and deal with a local company that can deliver and place your items where you need them.”
“Wayfair Canada is an absolute joke. I ordered a large area rug on May 9th, and as of today, it still hasn’t arrived. Every time I contact them, I get the same runaround: “It’s on the way.” Total lie.
Out of frustration, I contacted the manufacturer directly—thankfully, they were honest—and guess what? The rug is sitting there with my name on it, ready to ship. The only reason it hasn’t been sent? Wayfair keeps telling them to hold it. Why? Who knows. They won’t give a straight answer, and I’m convinced they have no intention of ever shipping it.
This feels like a scam. I paid in full, and all I’ve gotten in return is delay after delay and zero accountability. I strongly urge others to think twice before giving this company your money. Shameful business practices and pathetic customer service.”
“We bought a wooden coffee table and 2 wooden end tables from Wayfair. After a couple of 'adjustments' to the delivery time, we fianlly received them. The coffee table was 'patched' at the factory with a contrasting coloured wood filler that I took a photo of and sent to Wayfair with a request for replacement...No reply to my email.
The end tables were so badly constructed that the bottom shelf would not attach as designed. I managed a work around, but to my mind, should not have had to.
In summary, I strongly recommend against ordering ANYTHING from this company due to it's poor quality and lack of follow up to customer service.”
“We purchased a greenhouse from Wayfair Canada. Paid over 900. For it. Very cheap materials, haven't even been able to use it for one week! Not stable. Panels and the door flew off with mild winds. Caused us alot of stress trying to keep it together with the winds. They refuse to fairly compensate us!!”
“I ordered a pair of wingback chair covers as we recently adopted a kitten from the cat rescue organization. What a disaster. The delivery process is totally screwed up. I requested the order to be cancelled as it was very delayed and I was going to be away. I was lied to and all I received were canned fake empathy comments. Does Wayfair think we are children? Do not order from this company. They will not help you if there is a problem.”
“I ordered a sofa and a chair in separate orders. I waited in with a friend all day Saturday to help the driver carry the sofa. The sofa did not arrive. The delivery tracker from Fedex simply changed to another date. No explanation. I told FedEx to return it. to Wayfair after a lengthy text exchange with Wayfair. The chair was to be delivered on Wednesday so I worked from home to receive it. Needless to say it did not arrive. FedEx just changed the date at 17:00. I cancelled this order also. Do not waste your time and money. Just buy your stuff at an actual shop.”
“We ordered a coffee table from Wayfair for our daughter. It arrived with no difficulty and seemed to be a reasonable product. The problem was with the assembly. Since I live in a different city we paid to have it assembled for her. We set up a time and they cancelled on us twice. Each time with no notice. Had we not followed up with a phone call we wouldn’t have known until they didn’t arrive. My daughter wasted several hours waiting for the assembly person to arrive. They did refund us but this is unprofessional and not what we expected from Wayfair Canada. We hired a local company and they arrived and did an excellent job. Tom”
“I did 2 purchases. Not only did they not honour the shipping times but they lost one of my orders before it left the warehouse. I did a cancellation of the lost order and got a refund along with email. They then recharged me without any email notice and when tried to figure out why and to get refund reissued they said well we wouldn’t have done that and won’t do anything. So now I have to fight with my bank for the extra charge.”
“i ordered a left hand facing sofa and paid for it in mid January and received half of the sofa in March 18 Order #4361096495 and no info as to when or if the other half will be delivered Is the manufacturer still alive. Wayfair customer communication goes a long way”
“Before you order from this company.!!!! Absolutely horrible customer service. The items are let outside your door( rain , snow ...). If the item goes on sale after your purchase - NO PRICE-MATCH!! I will not order from them again.”
“Waydair has a 30 day window for product issues. Even on big ticket items. $10000 outdoor fireplace now having veneer crumble off after 2.5 years. On top of that they won't let you update your reviews so the ones on site can't be trusted. Be warned if buying any big ticket items”
“This has to be one of the best companies I have ever dealt with. Prices are awesome! Return policy is great! I could spend hours browsing through their site. Only wish I had a bigger house haha.”
