Wellworking Reviews

Name: Wellworking
Address: Western Avenue Business Park,, Mansfield Road,, London, City of London
Rating: 4.96

5.0 Rating 1,485 Reviews

99 %

of reviewers recommend Wellworking

5.0

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02031100610

Email:

info@wellworking.co.uk

Location:

Western Avenue Business Park,,
Mansfield Road,,
London
City of London
W3 0BZ

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Wellworking 5 star review on 29th August 2025

Anonymous // 01/01/2019

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“I recently started looking into ergonomic office chairs, as I realised that working long hours in a dining room chair was less than ideal. Even my office chair upstairs in my room was not capable of supporting me comfortably past 2 hours, as I would end up with a sore bottom and pain on my tailbone. I did some further research online and was recommended various Herman Miller chairs by top reviewers and was initially looking to purchase a refurbished one but decided against that after realising that I would not be covered by the amazing 12-year warranty that automatically comes with all new chairs. Therefore, I checked out the various Herman Miller dealers nearby and came across Wellworking. From the moment I visited their website and had a look at their reviews, I was really impressed by the range of products offered and the service provided to their customers. I was intrigued by the Mirra 2 chair for its affordable price for a high-end chair, level of customisation offered and the overall aesthetics. I was able to try out this chair at my friend's place of work and I was certain that this was the right chair for me. I placed an order immediately and had the chair delivered to me a few days later by a very friendly driver named Adrian. I was quite happy with my purchase, until I realised that after sitting in the chair for a long amount of time, the seat pan was not wide and long enough for my rather large legs; this caused me to experience some comfort issues, that were ruining an almost perfect chair. So, I decided to return this chair back to Wellworking and go for the Aeron size c, hoping that it would be more comfortable and hopefully the last chair that I will ever need to buy. I placed my order directly after returning the Mirra 2 and receiving my refund; the chair arrived to me a few days later. At first, my experience with the delivery of the Aeron was rather poor and not like the time I received the Mirra 2, as the delivery was an hour late and I was not notified. Also, the delivery driver did not seem to be in the best of moods, and this made me feel quite upset. What made matters worse is that I realised that the backrest had a series of scratches on it that were hard to ignore. I contacted Wellworking immediately and they were more than happy to arrange for an exchange, after I provided photos of the suspected damage. I was told that I would receive the replacement chair a few days later. When the day came, I was greeted by Ahmed who was the same driver that had delivered the Aeron a week prior. He was very friendly and apologised about the late delivery and assured me that this is not something that happens usually, as he had to deal with a silly customer who wasted his time and ruined his day - this was the reason why he ended up coming late to my house. Through my recent experience with Wellworking, I can confidently say that this is a company that prides itself on providing the best customer experience possible. Every single person that I dealt with from Wellworking, ranging from the customer service executive to the delivery driver were very friendly, helpful and professional. I have no hesitation in recommending this company to my friends, family and anyone else who is looking for ergonomic office furniture and wants to purchase from a company that cares.”

Helpful Report

Posted 3 years ago

It's great to hear about your experience of ordering Herman Miller chairs from Wellworking. We apologise again for the late delivery but are really pleased to hear your positive comments about our service overall. We really appreciate the five-star rating and recommendation so thank you for taking the time to leave such a detailed review.

Posted 3 years ago

“I recently had a fantastic experience with WellWorking when buying a much needed computer chair. I’ve had back pain for 2 years, severe pain that can’t be treated by therapists… it was time to get a chair that will not do further damage, but instead help my pain & posture. I’d obviously heard & read about Herman Miller chairs but the price was scary. Originally I found an ex-display Aeron chair on the WellWorking website for almost half price, and paid for it online on a Saturday. Feeling like I needed reassurance, I phoned on the Monday and got through to Laura who was so incredibly gracious, helpful & so lovely to speak to. After much deliberation on the phone to Laura, I decided to swap my online Aeron purchase, for the Mirra 2 which was still in my budget at full price, but gave me a 12 year guarantee. It arrived 2 days later, brought down especially from the warehouse by WellWorking’s own couriers (I was expecting DPD or similar). Ahmed was wonderful, so funny & warm natured, even to my dog! He gave me an excellent demonstration & I liked him immensely - What a very kind, very friendly & very helpful man. After a few days of using the Mirra 2, as amazing as it was I had doubts. My colleague said I should have gone for the Aeron, so I decided to travel to the showroom to try all the chairs before making up my mind, as I had 14 days to make a swap (if necessary). Upon arrival at the showroom, David was such a nice guy - what a helpful team! I tried every chair, David was so knowledgable and didn’t rush me or pressure me at all. Immediately when I sat on the Aeron there was no contest, so I made the swap immediately and paid the difference, buying a brand new, full price Aeron with 12 years guarantee - Thank you David, you were brilliant. Once again, 2 days later, my friend Ahmed arrived & he was just as lovely as the first time. He swapped the chairs and gave me another demo. I had told David how nice Ahmed was, so it was kind of David to arrange for him to come again for the continuity. I love my chair, it feels like a bed… it’s pure delight! Thank you so much WellWorking, to Laura, Ahmed & David… what a great investment for my future. I can’t recommend you all highly enough, you’re such a kind & excellent team who really know your stuff! S”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write such a detailed and positive review of your experience of ordering a Herman Miller chair from Wellworking. We really appreciate the five-star rating and are pleased we were able to help you find a chair that you are so happy with!

Posted 3 years ago

“The customer support was brilliant. I chatted with Laura Graham who has been really patient in replying all my queries and also managed to get me a best deal. Overall a great experience.”

Helpful Report

Posted 3 years ago

It's really good to hear you had a positive experience ordering from Wellworking. Thank you for sharing your kind comments and rating us five stars.

Posted 3 years ago

“Delivery was on time and the driver, Ahmed, was polite and patient whilst I checked over the Chair that he requested me to do. Very helpful. Ordering the Chair was easy and had good communication regarding payment and delivery information.”

Helpful Report

Posted 3 years ago

We're really glad to hear you had a positive experience ordering a chair from Wellworking. Thank you for the five-star rating.

Posted 3 years ago

“Amazing service from start to finish, lovely team and amazing chair!”

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Posted 3 years ago

“Exceptional service! I ordered a Herman Miller Mirra 2 chair from Wellworking. I'm not one to write reviews very often, but the buying process was brilliant. From the easy finance application to the tight communications for delivery to the friendly Wellworking delivery driver, I was incredibly impressed. 5* service.”

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Posted 3 years ago

“Perfect delivery, amazing product, thanks.”

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Posted 3 years ago

“Great chair, great service.”

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Posted 3 years ago

“Very good prompt service and excellent product”

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Posted 3 years ago

“Efficient yet friendly service.”

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Posted 3 years ago

“Bought an ex-display model chair that was in pristine condition. Delivered fast and within a 1 hour timeslot. Driver was very friendly and helpful.”

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Posted 3 years ago

“very impressive service.”

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Posted 3 years ago

“Excellent knowledgeable staff, great prices, friendly & helpful delivery people. Thanks Wellworking”

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Posted 3 years ago

“Absolutely brilliant service, products and delivery service!”

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Posted 3 years ago

“Love the Vitra office chair I bought; comfortable & stylish. What more could you ask for from an office chair? Wellworking communicated very well in terms of confirming the order (some bespoke bits to the chair), and then in delivering the item. Great stuff.”

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Posted 3 years ago

“Loved the desk we ordered in 2015 so much that, in moving offices, we've purchased another one. It's a big hit with colleagues - many discussions have been held around this, it's more informal than a meeting room, but comfortable for quick chats and working on architect drawings.”

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Posted 3 years ago

“Their sevice was excellent!”

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Posted 3 years ago

“Excellent. Next day delivery. Unfortunately the chairs we ordered were not quite what we expected (Herman Miller Sayl), we found them really uncomfortable and for the price we were expecting a lot more. Will be returning. Service was excellent, received an email the day before stating when the delivery will be. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“The service was excellent. The lady I spoke to was very knowledgeable and was the reason in the end I bought from well working. Honest and reliable. The chair is great and has already helped correct my seating position and ease my aching back. Instructions were visual and needed some trial and error to fathom but chair is so easy to manipulate different parts that it’s no issue now.Lime green is more yellow but saved me money and I cannot see when seated! A great buy from an excellent company.”

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Posted 4 years ago

“I ordered Herman Miller office chair and it was delivered very fast. Communication of company and the driver was absolutely perfect as well as the service. It was delivered assembled and quality controlled. All the UK providers should do like this company does. 5 star!”

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Posted 4 years ago

Wellworking is rated 5.0 based on 1,485 reviews