Wellworking Reviews

Name: Wellworking
Address: Western Avenue Business Park,, Mansfield Road,, London, City of London
Rating: 4.96

5.0 Rating 1,485 Reviews

99 %

of reviewers recommend Wellworking

5.0

Based on 1,485 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

02031100610

Email:

info@wellworking.co.uk

Location:

Western Avenue Business Park,,
Mansfield Road,,
London
City of London
W3 0BZ

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Wellworking 5 star review on 29th August 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was fantastic however the chair I received had several scratches on it. I sent an email expressing my disappointment (especially considering it was an expensive chair). I also shared several photos with the scratches. I asked if the chair was second hand and was informed it was not and that I'd be contacted by the sales team. I was never contacted.”

Helpful Report

Posted 3 years ago

We are pleased to hear you thought Wellworking's service was great but we are very sorry that you feel your issue was not dealt with correctly. Please do contact us directly and we will see if we can resolve this for you as very occasionally the emails we receive or send can end up in junk folders which may have happened in this case.

Posted 3 years ago

“The desk is very good and is worth 5 stars. But was not easy to assemble, there were instructions for the desk top but not the frame (may be there aren’t any, in which case Herman Miller should provide some). I think WellWorking should reconsider not assembling furniture due to COVID. The situation is much better now than 6 months ago. I have had furniture from other suppliers that has been assembled in the home.”

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Posted 4 years ago

“The delivery was quick but someone was supposed to contact me to tell me how to set up the chair, but I haven't been contacted yet (after 1 week). I understand the situation right now is complex and proper assessments can not be done face to face, but the call should be done as agreed, given that the product can be returned within 14 days.”

Helpful Report

Posted 6 years ago

“I bought a chair marked 'Clearance' at a reduced price in June 2021. 3 issues made me gave 3 out of 5 rating: 1) The delivery team arranged a 1hr time slot, and was on time, but did not give me a call when or just before they arrived. Instead, they left the assembled chair & delivery note at the building lobby. It was crowded and someone might have removed it before I got to the lobby. I gave my mobile number, I think it would be good practice to call the customer for such bulky delivery. 2) I didn't get to speak to the delivery team so was not sure whether the product was cleaned or serviced before delivery. I cleaned it anyway and found a horrible amount of black compacted fine dust in the space below the chair seat. It is disappointing, because even though I got this chair at a reduced price, I still paid a big sum for it, and Wellworking staff must be better-equipped than me (with my wipes) in properly clearning the chair before it was re-assembled for delivery. From my research, other companies (Kings Office Furniture for example) assure customers that used chairs on sale are all serviced before delivery. 3) The chair didn't come with a user guide & specification list. Even something emailed or printed from online would be more helpful, if the original user guide was lost. Other than the above 2, it was alright. I'm trying out my chair, the email communication has been quite pleasant and clear.”

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Posted 4 years ago

“The salesperson who came to assess what would be the most suitable work station for me was excellent. She advised me on posture, seating etc. and took all the measurements etc.. However, when the desk arrived the wrong top had been provided so I had to wait several weeks for the correct top to be installed. These things happen so I wasn't overly annoyed. I wasn't happy, though, with the rather patronising manner of the person who came with the equipment. He apologised but gave the impression he/the company were doing me a favour! The assistant, though, Mark Baker, was very courteous. I would also suggest that, when making date and time to deliver equipment, you should ask the client first which days suit them. I am a lecturer in Central London and it was just chance that I could be here on the days I was told had been marked for delivery. The service today (10.10.13) was excellent and David Jones's manner very professional. Again Mark Baker was also very helpful. Hoping this is helpful. Gill Gregory”

Helpful Report

Posted 12 years ago

Wellworking is rated 5.0 based on 1,485 reviews