Wholesale Hats Reviews

Name: Wholesale Hats
Rating: 4.52

4.5 Rating 387 Reviews

91 %

of reviewers recommend Wholesale Hats

4.5

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

800-745-1667

Email:

customerservice@wholesalehats.com

Location:

39301 Badger Street, Palm Desert, California
92211

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Wholesale Hats 5 star review on 12th July 2024

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company and people are very good for us!!”

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Posted 4 years ago

“THank you WH! We love the hats and thank you for making the shipping to Canada work too. The phone support was surprisingly easy.”

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Posted 4 years ago

“Great quality hat. Embroidery looks awesome. Just as pictured in the proofs. Will be reordering.”

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Posted 4 years ago

“Wholesale Hats is a real company with real people. They don't hide behind the technology. Their quality, customer service and prices are the best I've found.”

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Posted 4 years ago

“Perfect fit, if you like the trucker style without the big boxy look, grab these! Fast shipping!”

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Posted 4 years ago

“I would have gave you a 5 star rating my box was damage and I was missing a hat. The quality of the product is awesome tho.”

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Posted 4 years ago

“Great product, quick shipping.”

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Posted 4 years ago

“Hard to purchase hats online but these hats came in better than expected”

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Posted 4 years ago

“The staff was very helpful with designing the embroidery.”

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Posted 4 years ago

“""”

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Posted 4 years ago

“great customer service! Nilda Steele was superb and the shipping was fast and easy. 5 out of 5 stars.”

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Posted 4 years ago

“fits very nice”

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Posted 4 years ago

“Thus company makes quality and cheap hats that are perfect for what I needed best hat company by far”

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Posted 4 years ago

“Best hats out there! The YP Classic is #1!!”

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Posted 4 years ago

“Great job all around! Reliable shipping/ great quality”

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Posted 4 years ago

“First, I should have searched their whole site for the cancellation policy (which because of its content I feel should be front and center on the home page) because you pay before submitting the order which should have been the first red flag; that's on me, MY BAD. The second red flag should have been that unlike most every other embroidering site that allows you to create your own wording, font choice, be able to change font, color, size, etc. all on their site for no charge; this one doesn't. They have three blank boxes you fill in, a font choice which isn't shown when you fill in the space, you just see block letters and then submit. Now mind you, you can't submit it until you pay for the whole order after which you're sent an email sample to confirm or change anything but you've already screwed yourself if you want out. Who in their right mind though would expect a $25 or 25% (whichever is greater) cancellation fee. To me that's about as close to extortion as you can legally get. Through their magnanimous offer though I got a reduced 15% fee. On a $450.76 order I was charged $60.26 (still way more than a $25 fee) for some office or warehouse worker to return 48 caps to a bin that probably took all of 20 minutes. I can only comment on what I feel is a really bad business plan because that was my experience. How their product quality or product service after the sale is I don't know because I didn't purchase from them. So as I said in the title box; if you do business with this company MAKE VERY SURE YOU WANT THE PRODUCT otherwise be prepared to bend over and grab your ankles. The photo is of the computer generated sample I was charged $60 for. Tip for consumers: Stay away unless you're absolutely sure of what you want. There are many other consumer/user friendly embroidering companies out there who won't take advantage of or hold you hostage to get money for nothing from you.”

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Posted 4 years ago

“Great service and great communication”

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Posted 4 years ago

“Order# 82641 -ordered 72 caps Jan 10 2021 -Jan 12 got tracking number and caps shipped. Didn’t receive all of my caps so I called back to check on where the other caps were because the tracking number I had, displayed product arrived. Never was given a second tracking number until I called back for it. Ok since they ship from other locations got it. But at least give the consumer the tracking number and notify them that there will be several tracking numbers. Called back and mentioned I still haven’t received my other 12 caps and was given another excuse of I will get the tracking number to you. Still didn’t get it so I called back and asked what was going on with my shipment and then was notified the system was down so I said okay cool whatever, system is down I will just call back. The next day called back and was told the system was down again for the 2nd day in a row. Now at this point I feel I’m getting the run around because every day it’s a new excuse. While on the phone she explained she would email or call me with my tracking number. Still haven’t received 23 Jan 2021. I called this morning and asked where my hats where and was told the lady wasn’t in and that they would relay my message to her. I also asked for another number to express my concern to about my 12 caps and was given 760-772-5544. I called that number and was told she would pass my message on after verifying my name, number, and email. I still haven’t received a call back. However, the lady did say I would receive a call back today. Will update once that happen. Although the quality of caps are really nice, this will be my last time purchasing with this business if this is the kind of customer service you get.”

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Posted 4 years ago

“Shipped right away and great quality caps!”

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Posted 4 years ago

“Highly recommend ! Great product and fast shipping”

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Posted 4 years ago

Wholesale Hats is rated 4.5 based on 387 reviews