“To whom it may concern, I'm very frustrated with your company. I booked a car to be picked up in Florence, Italy. When I picked up the car I was told I needed an international driving license. I was told that was a law in Italy. That is not a law in Italy, I was able to rent a car from a different agency with no problem. ALso it was part of a wedding party and the other members of the party picked up cars in FLR airport without an international driving license. It took me an additional 2 hours to get another car. Most of the rental car agencies were fully booked.
When I called wisecars to get a refund I was told I was not able to from Dominik that he couldn't help me. Also said the manager could not talk to me. This is a ridiculous experience, its a scam. If there was an international driving permit requirement they should've told me on the phone. It should not be buried somewhere in small print. This is a lousy company with very poor customer service.”
“The person who answered the phone corrected an issue and was very helpful. I also appreciate clarity around fees and extra charges. Thank you for being transparent and explaining everything in simple terms. Looking forward to my trip in June.”
“So I made a reservation same day with a virtual card as my wallet was stolen on vacation they refused to use the card at Thrifty rental, and so my 477$ i put down would not be credited or refunded so they stole almost $500 for doing absolutely nothing. Find another car rental company”
“Avoid this company!!
Took my booking for a car rental with a pick up from a hotel. Their supplier was Avis. Avis advises they will only supply cars to that hotel's guest. Wise Cars say it must be a misunderstanding, however there was no other options. I was left without a hire car in a foreign location. Wise Cars simply offered to return the £21 fee they had charged me, with no consideration for the stress caused due to their non-delivery of the contract. Avis were never going to deliver the car to me. Wise Cars took my booking on the basis that they were, so was always going to fail.”
“Wise is a horrible company, I reserved a car for 18 days from Atlanta. Went around 10 pm to get the car and they wouldn't rent to me using a debit visa card. I have used the same card many times with other companies no problem. I called and they charged me no refunds and wouldn't let me out of the car rental. I would never use Wise again they are a total scam.”
“If anything goes wrong you won't get your money back. They hide behind their Terms and Conditions, they pay their suppliers in advance and can't get their money back from their service providers if anything goes wrong. Stick with renting direct from rental companies.”
“I would like to share my unfortunate experience with this farce of a service. I am autistic and not very good at these kinds of things but needed a way to get around while I visited my daughter in Phoenix. I was drawn in by the too-good-to-be-true pricing and happily paid for a reservation with Fox rent a car through the wisecars site. I intended to use a visa debit with line of credit at pickup since it said credit only and those are typically accepted as such.
Fox was awful…I tried to call them 3 times before they closed as my flight was arriving near the time they shut down at 12:30am. They never bothered to answer and nobody was at the desk when I arrived just moments late. I patiently waited until they were to open at 4am and nobody showed up. About 15 minutes later I called wisecars who were unable to help or contact anyone from Fox including the location manager. Eventually at 4:25 I finally found an agent wandering the parking garage and attempted to retrieve my reservation. The agent was impatient and rudely threw the debit card back at me without even asking if it had line of credit and unkindly told me they were unable to help. I was now stuck in Phoenix with no way around and a large part of my funds tied up. All in I was up for 40 hours dealing with this thanks to uncaring companies who view people only as numbers.
I contacted wisecars and told them of the situation. They contacted Fox who lied about my calls and claims. I showed wisecars photo evidence to back up my claims. They were unwilling to offer reasonable satisfaction and hid behind a dubious justification in their terms that only worked if they ignored my claims about how Fox handled the situation. They ignored my evidence and needs and stole from a struggling family by hiding behind "procedure" rather than having true consideration for a situation.
DO NOT USE THIS SERVICE! AT THE VERY LEAST GO DIRECT AND SHOW THEM A SCREENSHOT OF WISECARS PRICE…THEY WILL MOST LIKELY MEET OR EVEN BEAT IT TO KEEP THE MONEY THAT WOULD OTHERWISE GO TO WISECARS IN FEES.”
“Booking code:57470191
Hello, recently for a trip to the United States I used the Wisecar application to rent a car.
Once I had chosen the car at a cost of €1,000 for 20 days, I paid and received a confirmation email.
About a week later I get an email saying:
* Your rental agreement may require you to have mandatory local insurance which may cause additional costs when picking up the car. We ask that you first check if you have insurance that you can use during your rental and if you also have the correct documentation confirming your insurance. Otherwise you will have to buy it when you pick up the car.
In this email, do not write an insurance price range, but say that there may be something to pay for the insurance.
Once in Los Angeles, I go to the agency to pick up the car and find out that the insurance costs $1,600, more than the cost of renting the car.
Since Wisecar is an intermediary between the rental company and the user… therefore in practice it offers the same service that a site like BOOKING could offer, it should communicate the cost of insurance before charging the rental and not after, because honestly if had I known in advance that the cost would have been 1000€ + 1600$, I would have + not rented the car and I would have opted for another choice.
Why are you behaving this way?
Because by not communicating the price of the insurance they are able to compete with serious rental agencies that communicate the price in advance.
Among other things, the agency that was proposed to us by WISECAR is called Rental Fox.
Trying to rent directly from rental Fox you will be notified of the cost of the insurance and it will be communicated before payment and not after.
After writing to the assistance service, I received a terrible answer stating that they had sent me the email where they wrote that there could be an insurance cost. But without communicating even a RANGE!
And to think your company is based in San Francisco, so let's just say they should know how insurance works in the US.
In any case I'm proceeding both on TrustPilot, and I'm proceeding with the application deletion request both on the Apple Store and on Google Play.
You will also be contacted shortly by the Italian Other Consumer portal to proceed against you.
I've already written to the assistance service, who has the courage to answer me that I had to call to find out the price of the insurance.
But which company are you? On the site you don't even dare to put the surname of the founders of the company.
But don't be ashamed to do these TRICKS to be able to compete with the serious rental companies that communicate the final price before the purchase, but you don't communicate it afterwards either.
YOU ARE SCAMMERS,
SHAME ON YOU!”
“Stay away! I booked a car on Friday, April 14 2023. For an upcoming trip a month in advance. We decided to cancel it on Monday April 17, 2023 and I got charged $30.00!!! The site says free cancellation until 48 hours before the pick up time and I was a month in advance!!! That is so shady to advertise something it isn't true! do noto book with them! $30. 00 for a booking that I cancelled a month in advance is just a shady policy!!!”
