“I never received my delivery currently trying to chase it up with the company that delivers however on their end the delivery has been completed.
Very sad about this as I was looking forward to getting my pole.”
“Product took too long to be despatched, with numerous follow ups which their responses were extremely vague. In total waited over 2 months for an extension, very frustrating”
Hi Tahlia, we are truly so sorry our communication came across as vague.
Unfortunately, due to our warehouse move our systems have been integrating so our team and the new warehouse are still in the process of learning all the new software. This is why we may have come across as vague as we did not have access to all our system's information to provide you with in-depth details regarding your order. We are sorry this was not better communicated with you!
We have sent you an email to follow this up with you :) 💜
“Creating an account to access a free customer manual is not great ux. It's some of the most blatant data harvesting I've ever come across and left a bad taste in my mouth tbh.”
