Xdp couriers have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their delivery and refunds.
“
Get a 2 hour delivery window 5:39-7:39 and they didn't turn up until 11:15pm!! Why is that acceptable? Delivery that late at night! The driver scanned it at 9am so a 14 hour day driving. Not only waking me up with a bang on the door but unsafe driving that many hours!!
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- Anonymous
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This is the worst delivery company ever i waited on a bed being delivered i waited a week after pickup then they delivered the bed with no headboard as they had damaged it a new headboard was picked up and 6 days later has not been delivered.
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- Jacqueline Salina
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I'm having the same issue as everyone else - they missed the agreed delivery slot on Weds and today (Monday) the tracking hasn't been updated since Weds and still says out for delivery. Interested to know from the other people that have posted whether their parcels ever arrived? Did they end up claiming from the sender / credit card company? Has anyone tried just turning up at the depot and banging on the door?
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- Elaine faulkner
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I have to take paid leave to make sure i am home during the delivery slot time, the company i bought the goods from(Wayfair) are well aware of the awful service via this company i have received so Iwont use them again, at the moment i am out of pocket by£200 as wayfair will not refund me until they have located the goods.
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- christine collins Devon
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Worst company in the world delivered my item even though I was waiting on a refund.
Took a month to pick them back up and instead on having my refund they redelivered my parcel been 2 months still ongoing
Left it outside in a puddle in the rain also
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- Anonymous
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The next part of the scam is that they then refund you your money minus the delivery charge you have also paid.
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- John Chambers
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She then kindly called me back and to save me a journey the driver - STEPHEN at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse!
Just amazing service!
The staff really do care about customer service and they go out of their way to ensure they help you as a customer and are highly reliable.
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- Sarah kidderminster
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Quick service only waited 3 days from the moment I placed the order till it arrived.
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- Anonymous
