Xdp couriers have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their refunds.
“
Excellent communication - from start to finish - delivery on time as expected .
”
- Anonymous
“
I had missed a delivery today -24th August 2021 (which was my fault as I didn't hear the door)
I called XDP (Brierley Hill base) and spoke to a lovely and very helpful lady who said I can collect it if I wish.
”
- Sarah kidderminster
“
Our delivery arrived on time, communication was excellent, and the courier was polite and cheerful. No complaints.
”
- Mick
“
I have to take paid leave to make sure i am home during the delivery slot time, the company i bought the goods from(Wayfair) are well aware of the awful service via this company i have received so Iwont use them again, at the moment i am out of pocket by£200 as wayfair will not refund me until they have located the goods.
”
- christine collins Devon
“
Worst company in the world delivered my item even though I was waiting on a refund.
Took a month to pick them back up and instead on having my refund they redelivered my parcel been 2 months still ongoing
Left it outside in a puddle in the rain also
”
- Anonymous
“
The next part of the scam is that they then refund you your money minus the delivery charge you have also paid.
”
- John Chambers
“
She then kindly called me back and to save me a journey the driver - STEPHEN at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse!
Just amazing service!
The staff really do care about customer service and they go out of their way to ensure they help you as a customer and are highly reliable.
”
- Sarah kidderminster
“
Quick service only waited 3 days from the moment I placed the order till it arrived.
”
- Anonymous
