“Absolutely the worse customer service ever. This time, my order has been stuck for almost a week at a location that is approx. 45 minutes from where I live. I have messaged for support after contacting FedEx TWICE and I am not receiving any reply. I messaged before they were even open and SURPRISE 4 hours after opening they still have not replied. And I messaged them again, after opening. FedEx is requiring additional information FROM THE SHIPPER which is why they have held my order for this long. Customer service will not reply nor take any action. I have been a customer for a very long time and normally receive my orders within 2-4 days. I live on the West Coast and have even had my order shipped from the EAST. Edibles. Nothing special. Don't partake of the herb at work, people. Do your job first.”
“I want to express my deep frustration. Why was my order cancelled without any notice, just like that, after I made the payment? To this day, I haven’t received any refund or proper explanation. And to be clear, I did not hesitate for a second to leave a review on this site, because your methods have become obvious to me. So, the negative reviews are not exceptions but the reality. I demand immediate answers, without further delay.”
“Terrible customer service! Have been trying for 4 hours by phone, message and email. No one answers phone or replies to messages. This is not acceptable! If I could give zero stars I would. They take your money immediately and make it impossible to contact them. As a business you NEED to make yourself available, a PERSON NOT A BOT!”
“It is now word of mouth which ghost Shopping shops are deceiving people. My very first and sour experience with defrauder xpressgrass.com company which pretend to be the legit online store. But, real situation is that the other way round. I ordered for my legal herbal requirements and they needed for progress payment. I made payment, but didn't receive anything even passing 4 weeks. Afterwards, it was found there wasn't any such firm exist in fact. They take clients money against false orders and then get out of sight away. Miserable customers keep continue waiting for shipping of products but not obtain any stock. Following this bad experience, I've changed my mind and started purchasing from (GanjaShop.is) that have solid history of timely distribution and great customer service. They provide premium lawful brands herbal herbs. Products are available either in herbal form. Orders are sent through best courier firms across the world. Ordering process is very easy and delivery time is just 2-3 days.”
