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Yell.com Reviews

1.2 Rating 587 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.38%
Industry Average
Despite cancelling the contract, Yell has refused to issue a refund, even though the main service I paid for was never provided.
posted 1 month ago - Rye
They do not deliver, they charge but there customer service is a poor ling . Ingot a call each week from a different adviser.
posted 1 month ago - Anonymous
((Rangepro.org)) This Recovery service were very much professional and helpful I could get all my funds intact.
posted 2 months ago - Lucas S
Their services and responses were professional and satisfying.
posted 7 months ago - Kendall Harris
very poor customer service. Created profile for my business, and they sent me not a 10-digit customer number, but 8-numbers one. This registration error stopped me from being visible in a search. Tried to resolve this via customer chat - it's like talking to a wall. They were pushing me to a paid subscription and didn't want to resolve the problem they created
posted 9 months ago - Anonymous
If I wanted to change something I had to wait on the phone as the customer service representative change it while I was in hold.
posted 11 months ago - Bombina Glass
I said I'd just cancel the direct debit then, and was told it will not end my Yell service.
posted 1 year ago - Anonymous
Avoid. Service is poor. They over charge and use Wix to create sites. We managed to create a better logo using other apps. Took 4 onboarding calls for them to create and understand the business. Tie you in to a "contract" that you have to pay and told me I am expected to pay when Ive tried to cancel. We havent used the service and have paid a one off fee and monthly fee of over £1000!!!
posted 1 year ago - Anonymous
I have told them that I won't be paying this as I'm not getting the service and now they have instructed solicitors to try and recover their 'debt'.
posted 1 year ago - Matthew Walne
I refuse to pay for a a service that does not work.
posted 1 year ago - RS