“Similar to other respondents. Shoes were too small, aware I would have to pay return fee to exchange but absolute radio silence to all emails. Really disappointed as could be excellent but really poor customer service and lies on website about returns or exchanges”
“No refund or exchange possible
Shoes were too small, arrived with no paperwork.
Have emailed them several times and got no response re refund/exchange.
there is no address or phone number on website.
I cannot therefore get a refund or exchange
Do Not use this company”
“I’ve emailed to enquire about my order. Its been a month and still no shoes! I’ve emailed them multiple times to ask about it, but no response whatsoever! Dont buy from them!”
“No response at all when I enquire about sending shoes back that were the wrong size. I had asked for a replacement size which were delivered, still without any communication from Yellow Mountain staff. New shoes were sent but one of the pairs was the wrong design. It seems that I now have to pay the postage to return something that was their mistake. No response to any emails or voicemails left at the number. I do not recommend you buy direct from Yellow Mountain Martial Arts!”
