Yodel Reviews

“ I contacted customer service live chat who said I had absolutely no options to receive the package today and would have to wait a full 24 hours before they would bother trying anything. ”

“ Terrible delivery service, waited 5 days for parcel to be delivered from Leeds,was loaded into van multiple times but wasn't delivered! I contacted Yodel app help chat and was told they attempted to deliver but I can honestly say they didn't as I was in all day and received No card through door! Don't know how they can call them self's a delivery service !!🤷🏻 ”

“ It's evident that they prioritize mockery over genuine service. ”

“ Unfortunately it is then difficult trying to deal with customer service - the automated system at the end of their phone number asks for your tracking code, tells you it's been delivered and hangs up. ”

“ Shocking service Shocking service, parcel which was a computer chair so not small due to be delivery today between 10-31 and 12. ”

“ Too bad service ”

“ If it doesn’t come tomorrow i will be getting on to their customer service although I don’t expect to get any level of service. ”

“ I'm in real trouble here, my order never arrived and Yodel's help chat employees have been kind and worked hard to resolve the issue, but the delivery-person interview that was arranged resulted in the delivery person reporting a delivery 'to the customer', with a brown door. My door isn't brown and now nobody has offered to help me anymore. The driver has delivered my product to the wrong address, a human mistake, but now I'm worried its lost! Yodel then just closes the issue, that's a really bad setup, now I don't know whom to turn to or where my parcel ended up, which isn't fair to the sender (Yodels customer) or me, the recipient. Never experienced this with DPD or other delivery service, really strange ”

“ Spoke to the customer service online make a change in the address, and the whole process seemed seamless. ”

“ I would give Yodel zero stars. I took time off to wait in for my delivery today only for the tracking to say "attempted delivery" which is a lie or the driver had gone to the wrong address and wouldn't be the first time Yodel has delivered to the wrong address. Its a very shady company who couldn't care less, extremely poor customer service. I will not be buying from retailers who use Yodel in the future. ”