Your IT Department Reviews

Name: Your IT Department
Address: NBV Enterprise CentreDavid Lane, Nottingham
Rating: 4.89

4.9 Rating 712 Reviews

99 %

of reviewers recommend Your IT Department

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Phone:

0115 8220 200

Email:

support@your-itdepartment.co.uk

Location:

NBV Enterprise CentreDavid Lane
Nottingham
NG6 0JU

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Your IT Department 5 star review on 16th June 2016

Step

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luke was very helpful and friendly on the phone. Can't say the same for other staff that spent 10 minutes trying to log into something without putting the user name in. I got fed up and put it in myself and then they got annoyed because I moved the mouse? bit of a joke.”

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Posted 7 years ago

Thank you for leaving a review, and our apologies that you weren't completely happy with the support. We're looking in to this incident.

Posted 7 years ago

“Good response time but why on earth was the webpage blocked in the first place? It related to a professional firm (none of the other pages were blocked) and it is difficult to see how either "insolvency" or "contentious" could be in any way taboo.”

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Posted 8 years ago

HI Anton, It has been blocked because of some malformed coding in the website. This is done to protect against what we call drive by infections where you unknowingly get a virus just by visiting a web page. Again sorry for the inconvenience. I am pleased we were able to resolve the issue quickly. Thanks Lee Hewson

Posted 8 years ago

“Speedy resolution but the resolution knocked out another VPN and outlook installation. I had asked whether the solution would remove these and you said you didn't think it would but it did. I therefore had to ask my other IT provider to re-do his installations. Would have been helpful if you could have made sure whether this would happen or not.”

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Posted 9 years ago

Sorry for the inconvenience, I believe Lee has spoken to you about this. Unfortunately the only way to fix the issue was to do a system restore back to a previous time. It seems the restore point was before your Nottingham VPN’s etc were setup and needed recreating. Thank you for leaving us a review.

Posted 9 years ago

“Ad block installed quickly and chrome rebooted.”

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Posted 9 years ago

Thank you for the review.

Posted 9 years ago

“Bit frustrated as it took so long for my PC to be sorted out.”

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Posted 9 years ago

“Problem got fixed eventually, but the engineer kept disappearing leaving me with no useable PC and gaps of several minutes when nothing was being done to expedite a repair.”

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Posted 9 years ago

“Eager to help, unable to find a solution though. Hopefully you guys will crack the case and come back to me with a solution.”

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Posted 9 years ago

Your IT Department is rated 4.9 based on 712 reviews