“I was teally nervous about contacting you as I had, had a bad experience previously with a different company.
I really wish I'd done this sooner, I was made to feel at ease immediately. I first spoke with Anna, who was very understanding of my situation and not once did she make me feel inadequate or stupid for getting myself into debt. She was very patient and went through everything step by step and very thoroughly to find the best solution that suited me. I also spoke with Olivia who was also vey thorough with everything we chatted about. I honestly can't thank you both enough. I actually went to bed not worrying about bailiffs knocking on my door and wondered what was missing. It was all of the worry that I unloaded earlier that day. I also found myself checking my phone for messages or emails from debt collectors, which of course have stopped. Thank you again so vety much for all of your help, advice and understang. Christine”
“Emma was outstanding with my current situation, she has gone above and beyond to help with my problems that I'm having in life at the moment. Ten out of ten .”
“Very helpful and made me feel comfortable and at ease! Would definitely recommend if you have money difficulty. I spoke to them and had come up with a plan to sort my debt all in the same day”
“They were incredible.
I cannot fault this company at all.
As you will understand, having to face up to your financial debt is extremely embarrassing and daunting and when also suffering with severe mental health through stress and anxiety, making that first phone call is very difficult and the potential unknown outcome i found very frightening. But I was instantly put at ease with the professionalism, empathy and compassion shown from the start.
When it then came to the particular financial details needed, the swiftness and order of what they required and the help they gave to explain how to get this information from bank accounts and identify documents from my mobile banking apps etc made the whole process easy. They give you time to understand each step and the options available through short concise videos they send through to you, whilst on the same phone call. As each step was dealt with, the weight off my r shoulders lifted and the stress diminished as the time went by.
I would like to personally mention and thank that the 3 individuals I dealt with. The first was called Kelly, who answered my call and she ran through my basic situation in order to assess which specific department I required for the best outcome.
I then dealt with a woman called Leonie and then finally her colleague Katie.
The service got better and better. Then after few phone call appointments, everything was in place for me to commit to the right solution and finally a contractual plan was in place that fully respected my situation, with a fair, honest and achievable costs. All this happened within a couple of days.
I can honestly say these individuals working for the company left me calling them ‘angels’ and I whole heartedly thanked them for taking me out of the financial darkness I was in.
I’m sure that everyone who works for this company are equally brilliant and amazing and deserve this written praise.
Thank you all for your help in giving me a way out and a new confidence and happiness for my future years.”
“Amazing friendly understands and helps making vulnerable people like myself feel confident
And makes the hell of a difference? Having someone there, thank you.”
“They were very helpful and understanding what I have been going through now and the last few years both Roger and Leonie were amazing to get a great offer to get my life and debts back in place. excellent customer service to everyone that I spoke to highly recommend”
“The young ladies I spoke with were wonderful.
Very polite, very professional.
Also very understanding, kind and as in debt can cause you to feel inadequate.
I was made to feel ok, safe and supported, that I wasn't alone.
And they would do whatever that could to guide and help me in what my decision was.
I highly recommend if you need any support or want to chat about debt, this is the people to contact.”
“I would like to thank you this wonderful team for helping myself and my husband from being hounded by the bailiffs with fast response you stopped them the stress feeling much better the help you gave us was just brilliant thank you once again”
“I would like to thank you this wonderful team for helping myself and my husband from being hounded by the bailiffs with fast response you stopped them the stress feeling much better the help you gave us was just brilliant thank you once again”
