“Even though it's now environmentally friendly i purchased for my daughter who loves zala, i miss the box it came in which had instructions and samples, now it's like cheap extensions in a packet, I don't like it, it was worth the money with the box but now I can get the same cheaper elsewhere”
“Usually after purchases, an email is sent for the receipt, shipping details and delivery. I’m disappointed that a high brand like ZALA doesn’t do all that. This doesn’t reassure the customer and due to it being online it honestly feels like a scam.”
“Usually after purchases, an email is sent for the receipt, shipping details and delivery. I’m disappointed that a high brand like ZALA doesn’t do all that. This doesn’t reassure the customer and due to it being online it honestly feels like a scam.”
“Always ahead of time shipping and I am never disappointed in the quality of hair I receive. Thank you for giving me confidence back from stress hair loss Ive been experiencing. It’s been almost a decade since I was recommended zala and I continue to support this company. You guys are solid in every aspect - 10/10! xoxo”
“Always ahead of time shipping and I am never disappointed in the quality of hair I receive. Thank you for giving me confidence back from stress hair loss Ive been experiencing. It’s been almost a decade since I was recommended zala and I continue to support this company. You guys are solid in every aspect - 10/10! xoxo”
“Charged $10 for shipping but have all over your page announcing free shipping on orders over $100 yet i spent almost 250 plus the $10 dollars ridiculous”
“Ordered on the 25th paying for the overnight shipping today is the 28th and the order status still as confirmed only.
I tried to contact the company through the website that with no response.”
“I have been ordering Zala halo extensions for over 5 years. In the last year or maybe more I feel the quality of these extensions have diminished significantly. The elastic loops have unraveled. The color of the extensions I usually order has changed and the quality of the hair itself varies greatly. I am considering finding another company to get my halos. Also the website is NOT user friendly and many times I can't seem to get past the ridiculous security system. Why do we need strict security to order hair extensions?? Unnecessary for the customer.”
“I have been ordering Zala halo extensions for over 5 years. In the last year or maybe more I feel the quality of these extensions have diminished significantly. The elastic loops have unraveled. The color of the extensions I usually order has changed and the quality of the hair itself varies greatly. I am considering finding another company to get my halos. Also the website is NOT user friendly and many times I can't seem to get past the ridiculous security system. Why do we need strict security to order hair extensions?? Unnecessary for the customer.”
“They oversold their stock on Black Friday, which caused the shipping dates to be months out. Then when I tried to cancel part of the order because I didn’t want to wait, there were issues. The site also didn’t work and all of my Zala dollars disappeared.”
“I was surprised by the packaging. Hair was bent and full of static.
I ordered previously and the packaging was phenomenal. Came in a box with directions and hair care sample. I also remember the hair being thicker. I order two packs which worked previously, but this time may have to order more. Quality of hair is amazing & the color is to”
“Terrible service, cost me $120 to send extensions back to Australia and then to NZ (fast shipping). Never arrived in time for my wedding 😢 requested a refund, no luck.”
