Zalando SE Reviews

“ I have not received the correct refund for the last 3 refunds. ”

“ They claimed the 4th pair wasn’t in the box and there is nothing they can do about it… A week later same situation had happened, a pair of Levi’s jeans wasn’t refunded to me. ”

“ I returned my item back in November and still waiting for my refund and anytime a email all I get is there is delays. Can't contact them as there is no contact number so definitely will not be ordering from them again. ”

“ then I will be requesting a complete refund for these disgraceful items . ”

“ Make sure you check so that you have gotten your refund. ”

“ I was told to return to shirt once again in order to get the second refund and the issue may be a description issue online regarding the shirt rather than a warehouse issue. ”

“ The single worst customer service experience I have ever suffered through, placed an order to the wrong address rang up a day later and was told it was cancelled and I would be refunded in two days, after the two days I saw my order didn't update so I rang in again only to be told the order had been delivered and my refund would be held to ransom unless I fill in legal forms after having multiple agents be disgustingly rude to me and having had 80 calls hung up on trying to resolve this issue ”

“ The refund never updated so I contacted Zalando SEveral times to which they said they had not received it and so there was nothing they could do. ”

“ I returned two items in one packet but they only confirmed one item recived and send me email they will refund am confused about it and i sent them an email but no response at all i really feel cheated and I just lost my money for nothing I feel like crying right now ”

“ Worst customer experience ever! I order 3 items and non arrived. So I had to complain to the shipping company, who still didn't send me a refund. Then I ordered again, and still noting arrived, even if the app says so. So I wasted my money and time for nothing and customer service cannot help. Worst experience ever, I even paid for Zalando+, that just is worthless. Don't order from them! ”