Zara Reviews

“ I waited and waited but the status of my order was showing only as order received not even being prepared for delivery. ”

“ terrible service. bought 5 items on sale. out of the whole order they delivered 1 item, the cheapest. they apologized for the rest and said they were out of stock. why the hell are you selling items you don't have? and I paid for the order on June 26, and on July 2 they sent me an email that they were very sorry but they didn't have anything from my order except the bag. and I paid 5 euros for delivery. ”

“ Very good quality! I rated 3 stars because of the return policy. I don't live near a Zara and had to choose the "return at delivery address" option. I had to pay $5 for this service. Also, I just found out that I will need to deliver the package to FedEx myself and they will not be picking up from my house. Paying for exchanges is not common in 2025. ”

“ The item never arrived, and they cannot provide prove of delivery through Yodel. ”

“ I have given Zara the coordinates from the delivery company stating that those do not belong to my address, but they just respond " robotically " that " nothing wrong with your delivery". ”

“ Appalling policy and customer service !!! Would have given 0 stars if could Submitted a return request within thirty working days of delivery,as the goods did not fit despite ordering my size ! So Zara s inconsistent sizing strikes again. ”

“ Received order confirmation and delivery date via email and payment by Mastercard was taken immediately. ”

“ 99 for delivery postage and now have to return to store. ”

“ Called back 2 days later and I am informed that the delivery service did not respond to Zara’s and did not update the address so they sent my package back. ”

“ Horrible customer service and no communication about when delivery is expected or tracking number sent via e-mail or text. ”