“
(Not what the shop told me when I went in store chasing delivery of item previously) Returned to shop on the 9th January 2026 after further communication on what's app promising refund and compensation for wasted journeys.
”
posted 2 months ago
- Tina Bobbin
“
The delivery date clearly showed it would arrive before my celebration, yet it’s now six days past the promised delivery date — and I still haven’t received it.
”
posted 5 months ago
- Anonymous
“
A replacement delivery was eventually issued by Zara and I still haven’t received that … so now I’m back to square one.
”
posted 7 months ago
- Anonymous
“
I waited and waited but the status of my order was showing only as order received not even being prepared for delivery.
”
posted 8 months ago
- Anonymous
“
terrible service. bought 5 items on sale. out of the whole order they delivered 1 item, the cheapest. they apologized for the rest and said they were out of stock. why the hell are you selling items you don't have? and I paid for the order on June 26, and on July 2 they sent me an email that they were very sorry but they didn't have anything from my order except the bag. and I paid 5 euros for delivery.
”
posted 9 months ago
- Anonymous
“
Very good quality!
I rated 3 stars because of the return policy. I don't live near a Zara and had to choose the "return at delivery address" option. I had to pay $5 for this service. Also, I just found out that I will need to deliver the package to FedEx myself and they will not be picking up from my house. Paying for exchanges is not common in 2025.
”
posted 11 months ago
- Chelsie
“
The item never arrived, and they cannot provide prove of delivery through Yodel.
”
posted 1 year ago
- E.I
“
I have given Zara the coordinates from the delivery company stating that those do not belong to my address, but they just respond " robotically " that " nothing wrong with your delivery".
”
posted 1 year ago
- Mar
“
Appalling policy and customer service !!!
Would have given 0 stars if could
Submitted a return request within thirty working days of delivery,as the goods did not fit despite ordering my size ! So Zara s inconsistent sizing strikes again.
”
posted 2 years ago
- Anonymous
“
Received order confirmation and delivery date via email and payment by Mastercard was taken immediately.
”
posted 2 years ago
- Sivasambo Wathsala
