Zara Reviews

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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My Name is Geraldine Oubre- 510-932-7791 I went to Zara 03/04/2024 and made a order. I only have this order # 53199525058 Strappy Faux Patent Leather Slingbacks , this is my Correct email address myshake56@yahoo.com please call me

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Asked by Geraldine Oubre (1 year ago)

I put my email in wrong on my order today? What should I do?

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Asked by Geraldine Oubre (1 year ago)

My delivery arrived today, one plate chipped, I have read and re read site but can find no information regarding a drop off point, no Zara Home near me, No phone line, no chat line and no direct email address, what to do.

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Asked by Dawn Payne (4 years ago)

If I pick the next day delivery option am i guaranteed my order will come the next day?

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Asked by karina (6 years ago)

I've seen a number of items I would like on sale , I've never shopped online but after reading some reviews on here I'm sceptical now, does a return policy exist or not in Zara

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Asked by Patience (6 years ago)

why are your staff in the Bournemouth branch so rude and unhelpful???

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Asked by Diane (6 years ago)

Why do you deliver orders to a backstreet supermarket in Hitchin who failed to find my order at first and then when I returned they dad found it but it was not on their system so took ages to deal with that? Badly lets your company down, I will not be using that "service" again!