Zara Reviews

2.6 Rating 993 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

How is Zara returns process?

Customer Service

How can I contact Zara? How quickly does Zara resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Zara.

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

How do I contact Zara?

Helpful Report

(4 weeks ago)

You can contact Zara by Telephone, Email and Live Chat.

Helpful Report

(4 weeks ago)

62.50%

Industry Average

“ This may seem like standard service from a Zara staff member, but there was something really impressive about this particular staff member, she was very upbeat and nothing was too much trouble to help me with and most of all it was obvious she had a lot of drive and purpose within the job she was doing. ”

- Rachael

“ Très satisfaits ! Les vêtements que nous avons reçus lors de notre dernière commande ont dépassé nos attentes ! Le service était excellent, et la communication superbe. Merci. ”

- Thomas Atkins

“ Excellent service à la clientèle ! L'expérience du magasin est formidable ! Les produits sont merveilleux ; les prix sont bons, et le service à la clientèle est le meilleur !!! Je n'hésiterais pas à vous recommander à tout le monde ! !! ”

- Randall Potter

Zara Reviews

Customer Service - Average