Zara Reviews

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

How is Zara returns process?

Customer Service

How can I contact Zara? How quickly does Zara resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Zara.

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

How do I contact Zara?

Helpful Report

(1 week ago)

You can contact Zara by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

86.24%

Industry Average

“ Excellent service à la clientèle ! L'expérience du magasin est formidable ! Les produits sont merveilleux ; les prix sont bons, et le service à la clientèle est le meilleur !!! Je n'hésiterais pas à vous recommander à tout le monde ! !! ”

- Randall Potter

“ Excellent service à la clientèle ! Votre service clientèle est excellent et votre personnel est très sympathique et accommodant ! J'ai toujours été très satisfait de la qualité de vos produits ! ”

- Charles Pierce

Zara Reviews

Customer Service - Good