“I didn't read the reviews before ordering. Then did and was panicking but I needent... Order and received withing 18 hours... Great product and very happy teen..”
“Awful
Slow at getting orders out. And if you have to return they aren't efficient or update you. 3weeks almost and still no update bar one just saying courier had collected it. (I know I handed it them and got the receipt) but according to Zavetti it don't mean much. As fir products you're best getting the size up for a fit but even then it maybe slight too big!
If you're going to buy this brand buy from retailers and not Zavetti or this website”
“Zavetti send totally the wrong products.
After countless emails and intentionally dodgy us with irrelevant email requests for pictures of shipping labels etc which have already been forwarded to them.
Broken promises to contact and reply.
End of January now. We have been trying to resolve this since the beginning of December. STILL NOT RESOLVED.
AVOID ZAVETTI AT ALL COSTS.
!!!!!!!!YOU HAVE BEEN WARNED!!!!!!!”
“Absolutely worth it to buy winter jackets from Zavetti Canada and also too warm
Jackets and good quality and it is suitable for the UK weather. I love it and also good price in offer or in sale👏🏼”
“I purchased the Oshawa jacket at JD Sports in a mall in Atlanta so I've no idea about the customer service of Zavetti. My comments simply refer to the folks at JD Sports, and the product itself.
Firstly JD Sports is a reputable company and the salespeople in the store were very polite and helpful. 5 stars. Based on the reviews of Zavetti I recommend you find a reputable store that stocks their products and you can deal with a live human being. Check the store's return policy before buying!
Now - the Oshawa jacket! I've literally spent hours and hours reviewing all the usual winter jackets (North Face, Fjallraven, Mammut, ArcTeryx, etc etc) and am reluctant to spend $500+ on any item of clothing. I've researched the heck out of fill weight and fill power so I consider myself fairly knowledgeable. I bought my son the North Face McMurdo Down for $275 with member discount at REI, and last year I purchased the Fjallraven Nuuk Parka for myself for $500 direct online. Both of these jackets are extremely warm and well made, but a little pricey. The Nuuk has a fill weight of 250g. The McMurdo has a fill power of 600. These are the 2 factors you need to be aware of when measuring warmth. I can't find either number for the Zavetti Oshawa (yes I've emailed the company but received no reply haha), but I would easily rate it as warm as the other two, possibly even warmer. I wore it the other night when it was a clear sky, light breeze and a windchill of 26F, and with a tshirt and light fleece, I was very warm. It is a very heavy jacket so forget compressing it into a suitcase for travel. It has an extremely durable exterior which shouldn't wear or tear anytime soon.
I paid $120 for this and can confidently state it's as warm, durable and WAY more stylish than the others which cost a lot more. It is big (I'm chubby, 5'10", 220lbs) and the XL is a little too big with a t-shirt and fleece underneath. JD Sports currently have it on sale for $85 so I'd grab one while you can.”
“Ordered a ÂŁ100 coat never received it. Customer services was rude and abrupt as I didn't have a ring door bell to prove it wasn't received and wished me good luck in finding it.
I am now lost ÂŁ100 and do not have a coat.
Do not buy from Zavetti, they are scammers!!”
“If I could leave zero stars I would! This company is a disgrace, no order received as apparently Evri tried to deliver three times without success. They did not! I have had no contact from Zavetti, their online chat does not connect and no refund has been issued. I have opened a claim with Paypal to hopefuy be refunded. Do not order with this company if you want to receive what you have paid for”
“At this moment 4 days down .. no order acknowledgement.. order status not progresseed as states order Ready to Process ... money taken .. no update .. no response to emails or live chat .. are you a Scam ..”
“Ordered long before 11pm and paid for next day delivery. Order was sent, but problem is they sent with evri, which automatically means its never coming next day if its coming at all...
Now im a day rate out of pocket for taking a day off and my delivery hasnt arrived. Cant contact anyone.. live chat is forever loading, email doesnt answer.”
“Brutal Company
Send you a tracking number for Amazon shipping, that doesn't exist, then say it's been delivered.
No signature or photographic evidence/Nothing.
Absolutely Stay well clear.”
“Awful, took our money for our daughters coat for Xmas, paid extra for next day delivery on the 19th Dec, it never arrived, emails, live chats, Facebook messages all ignored until the 27th Dec where they said oh sorry but it looks like it’s been lost (liar) and we have non in stock now. Daughter is devastated she didn’t get her coat for Xmas and these thieves just ignored us until it was too late. Avoid using these scammers.”
“Awful company, customer services are not contactable! Quick enough to take your money but when there is a problem none of their contact options work. Avoid this company at all costs!!”
“placed order 12 days ago, initially apparently lost in transit, no communication at all of this, until i chased to find out whats happening 8days later. no means of contact number, only chat via text, advisor apologises and says can be resent on monday, new tracking id to be sent. Monday comes, nothing no tracking id, no parcel, so i chase again, via text, have escalated to a 'manager' (though could have been fred off the street, how does 1 know via text/fonts?) anyways manager apologises again (i did lose my rag tbh) and again says itll be with me tomorrow, no different to advisor on friday, when asked for complaints and compensation, nothing. i can honestly say it is the worst service i have ever encountered and doubt ill ever buy again and defo tell others of my experience”
“I had returned my coat, I had been told I would get instant refund after 10 working days. It is now passed 10 working days. No refund and no coat. I am disappointed , there is no contact number just email replies after 5 days.”
“I ordered my jacket and it didn’t come. I emailed them and I also got no reply . I then contacted them through there website. Someone called Hasan told me that by jacket has gone through customs and would be here by tommrow. At around 6pm I messaged them asking where my jacket was and they told me it has not been out live nor dispatched, I had to refund my order then because he told me it wasn’t in stock even tho it clearly was on the website.”
“I placed an order for a jacket and paid with PayPal
After 2 days, I had a notice to say that my money had been refunded and the order was cancelled!
Terrible service!”
“Worst company and customer service I have ever encountered.
I returned a coat that I didn't want using their label and courier.
The tracking says that they have it, they say they don't. Absolute thieving crooks.”
