Zellart Modern Arts Reviews

3.9 Rating 310 Reviews

74 %

of reviewers recommend Zellart Modern Arts

Company Reviews

Questions

Metrics

3.9

Based on 310 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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I would like to return this item. It was not what I ordered or whai I was expecting. Please provide details for the return. Thank you! L. Francis

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Asked by Lorraine Francis (8 months ago)

I would like to return this item. Please provide the necessary information.

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Asked by Todd Kern (2 years ago)

Can you please tell me what pier is shown in the b&w photo I purchased? I love the picture and would like to know where the picture was taken. Thank you!

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Asked by Matt newman (2 years ago)

Hi please send me email on how to return my item ..thank you !!

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Asked by Sakinah (2 years ago)

Hello I would like to return this item . Please provide return instructions .Thank you !

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Asked by Sakinah Robinson (2 years ago)

My art arrived and it’s not the size I ordered. How do I return it and get the correct one resent?

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Answered by Michael Ceballos (2 years ago)

Hello I would like to return this item . Please provide return instructions .Thank you !

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Asked by Sakinah Robinson (2 years ago)

I ordered 3 prints and only received 2. Transaction #4X853811S2671062T. What is the next step?

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Asked by Mona Sprenger or Michael Kipper (2 years ago)

I ordered three pictures and the measurements or totally off and I need to exchange them for a bigger size…so how do I go about the returning..

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Asked by Deundra Ford (2 years ago)

I received the wrong size art work. How does this get fixed?

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Answered by Michael Ceballos (2 years ago)

Although the canvas is beautiful it is ruined but multiple kinks going up and down from top to bottom. Very visible and very disappointed

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Asked by Sheryal Ann Dodd (2 years ago)

I received the wrong size picture how do I get in touch with company

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Asked by Gail Spector (3 years ago)

Hello, I ordered my print on March 30th, and received confirmation that it was processed through a facility in KIEV PI-3 on April 6th and is now "in transit". However, I have received no updates since then. I understand that it may take longer to deliver, due to the pandemic, but at this point, it has been over 6 weeks since it left the Ukraine. My order is #8124. Help, please! Дякую тобі

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Asked by Franziska Wilcox (3 years ago)

From Kiev to the US took over three weeks just to leave Kiev, I assume because of customs. But my package was poorly done and my print came damaged but there is no way to contact these folks for replacement or refund. It’s kind of a scam company.

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Answered by DSJones (3 years ago)

The lack of responses in 6 months by the company is speaking for itself. Will file as fraud with my CC company and hopefully they'll be taken offline soon.

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Asked by Marco (4 years ago)

Agreed. I can’t even find how to reach them. My purchase came poorly wrapped and damaged. There’s no way to communicate with these guys. Everything comes out of Russia so my guess is once they have your money they don’t care. I’m glad I now know as I would have purchased more.

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Answered by DSJones (3 years ago)

Update on order (#6075), I got the package. Thanks

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Asked by Sabine (4 years ago)

I´m really disappointed about your service. I did an order (#6075) on Aug 24th and I didn´t get any tracking number. Neither did I get any response of multiples email´s I left on your webside. Wish I had never ordered with Zellart. Could you please let me know what´s going on!

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Asked by Sabine (4 years ago)

Order Number: 5655 This order 5655, is it possible that has been not shipped? I'm reading about the reviews... and it seems this zellart well be a scam. Anyways

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Asked by Elisa Purcell (4 years ago)

My previous question had the order number incorrect......should be #5262 Why does no one respond at Zellart? I have sent numerous inquires about my order #5262. Shipping is supposed to be 5-21 days. At this point, it's highly unlikely I get it by day 21. In that case, I will be contacting our CC company and forcing a refund.

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Asked by Jeff (5 years ago)

Did you ever get this resolved or your refund? My package came damaged and Zelart is nowhere to be found. The packages ship from Russia so maybe they feel they have your money and don’t care.

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Answered by DSJones (3 years ago)

Why does no one respond at Zellart? I have sent numerous inquires about my order #5362. Shipping is supposed to be 5-21 days. At this point, it's highly unlikely I get it by day 21. In that case, I will be contacting our CC company and forcing a refund.

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Asked by Jeff (5 years ago)

What is wrong with order #5183? Besides that you provided the wrong tracking number. Is it fair to treat your customers like this? No reply from you in 1 month..

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Asked by Teo (5 years ago)

Hello Teo, We've sent you 2 emails providing info for your order. Your shipment has arrived to your local Post office in Netherlands. You can to contact PostNL with your tracking number and ask for re-delivery. The tracking number is correct and fully functional. See the link below: https://a.ukrposhta.ua/vidslidkuvati-forma-poshuku_EN.html?barcode=CP060701204UA Best Regards, James

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Answered by James (5 years ago)

That is again not right. That package was indeed for Netherlands, but not on my name. PostNL told me that the man already picked up the package and it was not on my name nor my address.

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Answered by Teo (5 years ago)

What happened to Zellart order number# 4787 and why does no one respond to my emails ? USPS tracking number: CP060548718UA

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Asked by Kevin L Ryan (5 years ago)

Hello Kevin, Your order is currently in international transit. While in transit tracking is not updated. When it clears your local customs, tracking will be updated and within few days it should be delivered. Unfortunately because of Christmas Season, all transit facilities are overloaded, and thus delays occur while processing parcels. We cannot do anything to avoid this, this happens globally, with all international shipments, ordered before or during Christmas time. However I see that many of our other shipments have started showing movement, and being delivered. I your order should be close to processing by customs. I apologize for this delays, but we really cannot predict any ETA or delays on international shipments during holidays. Wishing you Happy Holidays, Tony

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Answered by Tony (5 years ago)