“Goods shipped to WRONG COUNTRY!
I ordered a Zendure SolarFlow 2400 Pro + 3 CT with an extra battery unit on the Zendure website, paying over €2000. I live in ITALY, their website Shipping pages state that they deliver to Italy, and so I ordered using my Italian address.
A couple of days later I get a notification from their courier, GLS FRANCE, that they are having difficulty delivering to my address IN FRANCE. It appears that the Zendure website accepted my Italian address, and then added ‘France’ at the end!
I immediately raised the issue with Zendure Customer Support, who got back to tell me that, “According to our investigation, the shipping address provided in the order is indeed a French address.” This is nonsense, since both the village and the town in my address are very specifically Italian place names with no equivalent in France!
Not only that, but the response also asked “If the parcel is mistakenly delivered to the wrong address, please ensure it is rejected. Only in this case will we be able to create a new replacement shipment for you.”. How do they think I can prevent my goods from being delivered to the WRONG address?! Do they expect me to sit outside every address in France (and maybe Italy too!) and check all deliveries, in case they happen to be mine?!
I have given them 2 options: either ensure that the order is delivered to my Italian address, or provide me with a full and immediate refund - in either case I suggested they contact the courier they have instructed and tell them of the situation.
Of course errors can happen if website ordering systems are not configured in the optimal way – but I expect a situation like this to be resolved swiftly once it is raised with a human Customer Services operative – I do not expect a thoughtless reply that leaves me worrying about a significant amount of money!
I will update this review in due course ...”
“I hadly used my Zendure super pro base 2000 and it broke. When i sended it back it took months before they replaced the product. When i needed the replaced one for the firts time it didnt work or charge. So they have sended me a broken product and now they say its out of warranty time. No replacement or repair service is offerd even at my cost. Its the worst thin i ever bought, a robery of money. The company should be sued!”
“SBP2k-Buyer beware-warranty process dragged out. Zendure sent return labels for FedEx and UPS who will not ship used Li-ion batteries. Then inform me they have no equipment to replace it with and offer a ridiculous discounted refund. I also dealt with Caroline like another reviewer. Awful experience so far.”
“To put it simply Zendure are appalling.
I purchased a Zendure iPhone cable, at x4 market price, due to the fact it has a lifetime guarantee on Amazon.
When it stopped working just over two years later, I spent 3 months messaging to a useless person person called Caroline in Just Services, whom not only took over a week to reply to each message, but lied saying order not placed through Zendure's Amazon Store despite providing receipt!!!
They will say anything to get out of fulfilling there commitment to replace cable once broken, and if you trade with this company, I really home your item doesn't need any After Sales, as a bunch of misleading liars!”
“Worst customer service ever , 6 months on never recieved my order , contacted customer service and was asked to wait every time until they just stoped replying at all , spend your money somewhere better where you actualy get what u order , will be filing official complaint and never every buy from zendure again , from other reviews its clear that i am not the only one with not recieving their order”
