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“Be very weary of Zenmarket.
They have no control over the sellers on their site and they will take no resposibility for problems.
If, for example, a seller says that an item is new but it arrives in used condition, then you will have no recourse. Zenmarket will simply shrug and say that it your problem. You can't even leave a negative review for the seller.”
“Zenmarket is a great place to buy stuff from Japan. The fees are low and they do have promotions from time to time for various shops where you don't have to pay fees. One thing about Zenmarket I like is that they finally added Mercari to their list of shops they can acquire merchandise from. I love to collect anime related merchandise but much of it always seems to be listed on Mercari and Zenmarket only just recently added it, so I'm happy they finally did that. International shipping fees can vary depending on the shipping method used. I tend to use the least expensive one even if it takes longer to get to me.”
“Everything has always been great, I have never had to contact customer service! Fees are affordable and low compared to some other proxys. Always sends items super fast once they reach the warehouse!”
“Easy to use, extremely efficient service with staff dedicated to help you with any questions you may have. Lowest service fees but highest quality out of the proxies I've used. Great, secure packaging on all the items as well.”
“Zenmarket offers the lowest service fees I have seen for any Japanese proxy buying site. In addition, it offers free consolidation and packages item at a reasonable speed. Overall, I recommend 10/10!”
“I started using Zenmarket almost five years ago and I´ve received over 200 packages from them. They have the lowest service fee and their staff is always available to respond to any paoblems or questions I have. Their package consolidation is really good and the items are always carefully packed. The shipping cost calculator is really helpful to get and estimate on how much you will pay for your shipment. Overall the most complete forwarding service, I recommend you try it!”
“Compared to other proxy services, their prices are fair and sometimes even better. There's no additional fee to consolidate your orders, which is great! I usually choose the cheapest available shipping which is surface and my package usually arrives earlier than expected. Customer service is usually great, but there are times when it can be frustrating as it really depends on who you're talking to. At times, customer service doesn't really answer my questions and at other times they do. It all depends on who you're talking to, I guess.”
“I am from Peru, South America and deeply love Japanese culture. It's hard to buy online stuff from Japan because most sites don't ship internationally and if they do, they have expensive commission fees and shipping rates. When I discovered ZenMarket, everything changed! They are such a reliable proxy shopping service. They only have an around 3 US dollar commission fee per item which is very cheap. I've used the surface method (by ship) three times already and although it takes longer than other methods, it's very cheap (especially if you buy a lot of stuff like I do) and the packages always come safe and sound. If you have any doubt, the customer service will reply to you very fast and in perfect English. I've been using ZenMarket since 2017 several times and it never disappoints.”
“Been ordering from them for years and never disappointed. All my items are well packed and always intact, don't go off of some negative reviews since it isn't what the service is usually like”
“Deposits into my account were reflected in minutes using Wise transfer. I use ZenMarket for my Mercari purchases, and so far, all the items were bought within less than a minute with the exception of one, which was within 24 hours. Packing and shipping were quick after payment, and I am very satisfied with the packing as my items came undamaged.”
“Bought some lovely goods and they all came in perfect condition! Mercari is a very good way to purchase old things that are no longer in circulation for a very cheap price, really recommend it.”
“ZenMarket has been my go to proxy site for the last four years when looking for and buying anime related item! I love their credit system! Customer service is great, the shipping has been amazing! Have had no major problems with anything I’ve purchased through their site!”
