“Was hoping to rent a van and got swayed by the "thousands of vehicles to choose from". Unfortunately though they don't let you look at the map until you've coughed up a £10 admin fee which I stupidly did and then found no vans remotely nearby.
Within 5 minutes of signing up I requested that they cancel my application and refund me to which they are refusing to do.
Be careful with these crooks!”
“Disgraceful company - beware of fraudulent charging!
First experience and truly woeful.
Parking bays not marked as zipcar use only so eventually found the vehicle a long way away - wasted time.
Returned and just managed to park in bay app suggested by convincing a kind person to move their car (again - only because unmarked).
Despite leaving the vehicle 5 mins before session end, was given a late penalty charge!! Now arguing (luckily have proof in form of uber receipt showing I left scene before session end - imagine if I didn't) but customer services are refusing to compensate.
Unethical and simply fraudulent. Would give zero stars if I could...”