Hi Julie,
Thank you for the kind review. We do our best to provide quality service and make sure we keep our promises.
Hope you have a great 2020!
Zoomy
“Hi I love the look of these scooters and also steering , I have ordered quite a few times and repeatedly however the front handle gets loose eventually doesn’t hold up that been said my kids play daily and they do last about a year which I feel is fair”
“We have not received the helmet and no one has replied to my emails asking about the status of delivery.
The scooter is great quality & I’m looking forward to letting my son have a go once we receive the helmet.”
Hi Rosanne,
Our apologies, but we did not receive any tickets from your email or under your name. But please let us help you with your concern.
Your order went out the day after it was ordered. It's currently with Australia Post. Based on the tracking details of your order, it is expected to be delivered between September 22 - September 28.
Australia Post has been struggling to keep up with demand and many of their staff are having to self isolate due to COVID.
Your delivery is still on the way, so please be patient, it should arrive soon.
If in case you will not receive your helmet on the expected delivery date, please send us an email at info@zoomy.com.au
Kindest Regards,
Zoomy Leisure
Posted 2 years ago
Hi Rosanne,
Apologies if you've sent us email but we haven't received your email. All email we receive goes into our customer support system and we can't find any email from you. Sorry if it's gotten lost.
On another note, we can see that the helmet has now been delivered. Hopefully it's to your satisfaction and you'll consider revising your review.
We sent your helmet out the day it was ordered. Australia Post has seen an unprecedented increase in demand and they're short staffed due to employees having to self isolate. Unfortunately this means everyone is having to wait a bit longer for their parcels.
“Bought this brand balance bike since we thought we lost our previous one. however, we found it next day and we contact Zoomy for return since they offer 90 days return policy on their website(still brand new in the original box), but no one respond us. Don not buy it since they don not provide any customer service!”
“Worst customer service ever. Brought a scooter which was faulty, and advised to go to you tube to fix it. Then not even a year later it’s unusable, and not provided with a refund!”
Hello anonymous, we don't know the nature of your problem and have no means of contacting you to resolve your issue. Please contact us through info@zoomy.com.au and we'll do what we can to assist.
Hi Terry,
We understand how frustrating this is for you, but please be patient. Your order went out the day after it was ordered. It's currently with Australia Post.
We can see from your tracking, your order is on its way, expected to be delivered between September 28 - Oct. 1.
Australia Post has been struggling to keep up with demand and many of their staff are having to self isolate due to COVID.
Your delivery is still on the way, so please be patient, it should arrive soon.
Kindest Regards,
Zoomy Leisure
