“Bought this brand balance bike since we thought we lost our previous one. however, we found it next day and we contact Zoomy for return since they offer 90 days return policy on their website(still brand new in the original box), but no one respond us. Don not buy it since they don not provide any customer service!”
“Worst customer service ever. Brought a scooter which was faulty, and advised to go to you tube to fix it. Then not even a year later it’s unusable, and not provided with a refund!”
Hello anonymous, we don't know the nature of your problem and have no means of contacting you to resolve your issue. Please contact us through info@zoomy.com.au and we'll do what we can to assist.
Hi Terry,
We understand how frustrating this is for you, but please be patient. Your order went out the day after it was ordered. It's currently with Australia Post.
We can see from your tracking, your order is on its way, expected to be delivered between September 28 - Oct. 1.
Australia Post has been struggling to keep up with demand and many of their staff are having to self isolate due to COVID.
Your delivery is still on the way, so please be patient, it should arrive soon.
Kindest Regards,
Zoomy Leisure
