“Swift Chargeback delivered exactly what they promised. Their expertise and dedication were evident from the very beginning. I felt reassured knowing they were handling my case, and they successfully resolved it in a timely manner. Truly a top-notch service!โ
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“I ordered a fluorescent bulb on Weds 16 October, with estimated delivery date of Weds 23 October. I heard nothing and chased on Weds 30 October. I got a reply on Thurs 31 Oct saying that the 'goods are showing as dispatched and delivered'. They rang later that day to allege that the bulb had been actually damaged in transit. They offered me the choice of sending another bulb or refunding me. They explicitly confirmed that they had the bulb in stock and that they would dispatch it by Fri 1 Nov at the latest, so I would have it by Monday 4 Nov at the latest. They promised to inform me of dispatch and provide tracking info.
I received confirmation of the 'new order' with estimated delivery date of 8 Nov. I queried this on 2 Nov and asked that they dispatch the bulb and provide tracking info as a matter of urgency. On Tues 5 Nov, they told me that they were 'unable to get the bulb in stock' and were canceling my order.
I got no information from Zoro without chasing them. Three weeks after my order and two weeks after the original estimated delivery date, they canceled my order. They appear to have lied to me when they told me the first bulb had been delivered, and again when they explicitly confirmed that they had the replacement bulb in stock on Thurs 31 Oct.
I would strongly suggest that you do not trust this company and do not order from them.”
“I have purchase some items which were obviously out of stock, and I have never been refund. After a few emails asking for a refund, they keep saying that the transaction was pending, which was not. And I still don't know if they will proceed to a refund.
I highly do not recommend!”
“Complete waste of time. Item delivered to the wrong property and one month later still nothing has been done to re-send or refund. Completely unacceptable attitude from this very poor company. Avoid at all costs.”
“Placed a first order hoping to be one of many for a business I work for and looking for reliable PPE supplier. They sent out the wrong item, emailed them to advise this and took a few days for a response, finally they came back and asked if I wanted to have the item replaced with the right product of return for a refund, I asked to return for a refund and now I'm getting no response from them. If I were a new customer again I would avoid and just stick to eBay where wrong items delivered are easy to return, now I am stuck with the wrong item and no way of getting it returned for a refund, definitely cannot recommend this business, AVOID!!”
“So wrong item was delivered back in December, refund for returned item took 4 months, still waiting for postage refund which has been promised in email but still no response to 5th request asking when I will get my money back. Donโt use.”
“I've just had two hand sprayers delivered of zoro tools UK and they were well packaged delivered on time and emails to let me know when they were being delivered happy customer”
“My trustpilot review.
'3 tins of blackjack roof covering. All badly dented, looking like they've been dropped off roofs. When I contacted them they were only concerned if they had leaked. I wouldn't buy tins with dents all over the top, bottom and sides. Looks like they've been selling damaged reject goods. Maybe they could advertise the state their goods are being sent in. I've complained but you did nothing other than ask if the tins had leaked. Response is pointless. You're useless. After numerous e-mails, sending photos of damaged tins, sending tins back, I neither have the goods or 50 pounds I paid for them. Think that constitutes theft. Am sorting this through Paypal and the bank. I will also contact trading standards. This company is a rogue trader. Can see from other reviews that I am not the only one to encounter such despicable service. They have decided to ignore me. They have stolen my 50 pounds. I'll not be going away. They used Parcel Force to deliver the goods. No decent delivery driver/company would have delivered goods in such a poor state. Don't know what they have actually done with the returned goods. You'd have expected the replacements to be delivered at the same time as the damaged goods were returned. Disgusted with Zoro and Parcel Force.'”
“DO NOT GO NEAR THIS COMPANY! They will take your order, charge you, even send you an invoice and then deliver a small part of your order and keep FULL PAYMENT!! Corrupt, untrustworthy, and when you ask for your money back they'll give excuses not to refund you for their mistakes. Luckily found this out on a small personal project and not the businesses!”
“Back in March i ordered a safe, this was supposed to be delivered within a couple of days, after the first 2 weeks i chased and chased (using customer service email) after another week I called, I was advised "oh it should have been delivered today 01/04/2020, I will check it and come back to you (no call), then i called again on the 03/04.2020, I was advised although i have ordered the safe, t had not been placed with the supplier "sorry", it will be with you by Monday. It's now Thursday, still no safe. Spoke to Zoro, sorry I am unsure why a manager has not called, it has been requested a couple of time before. I will place an order and request a manager call you. so far no call. Seem unlikley I will get one either. Customer service has confirmed t's not related to the current lockdown, just the order has not been given to the supplier, Back in March i ordered a safe, this was supposed to be delivered within a couple of days, after the first 2 weeks i chased and chased (using customer service email) after another week I called, I was advised "oh it should have been delivered today 01/04/2020, I will check it and come back to you (no call), then i called again on the 03/04.2020, I was advised although i have ordered the safe, t had not been placed with the supplier "sorry", it will be with you by Monday. It's now Thursday, still no safe. Spoke to Zoro, sorry I am unsure why a manager has not called, it has been requested a couple of time before. I will place an order and request a manager call you. so far no call. Seem unlikley I will get one either”
“Back in March i ordered a safe, this was supposed to be delivered within a couple of days, after the first 2 weeks i chased and chased (using customer service email) after another week I called, I was advised "oh it should have been delivered today 01/04/2020, I will check it and come back to you (no call), then i called again on the 03/04.2020, I was advised although i have ordered the safe, t had not been placed with the supplier "sorry", it will be with you by Monday. It's now Thursday, still no safe. Spoke to Zoro, sorry I am unsure why a manager has not called, it has been requested a couple of time before. I will place an order and request a manager call you. so far no call. Seem unlikley I will get one either”
“Absolutely useless company with no aftersales service. Merely paying lip service on every bad review and never resolved any issues. Happy to take your money and then fob you off onto their Suppliers when you receive a faulty product.
Please escalate your complaint to Watchdog and Trading Standards!”
“I could only find one folding trolley online so I tried the one Zoro sell and it's brilliant! Easy to order and super fast delivery I was very pleased.”
