Zoro UK Reviews

2.00 Rating 4 Reviews
25 %
of reviewers recommend Zoro UK

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Anonymous
Anonymous  // 01/01/2019
Back in March i ordered a safe, this was supposed to be delivered within a couple of days, after the first 2 weeks i chased and chased (using customer service email) after another week I called, I was advised "oh it should have been delivered today 01/04/2020, I will check it and come back to you (no call), then i called again on the 03/04.2020, I was advised although i have ordered the safe, t had not been placed with the supplier "sorry", it will be with you by Monday. It's now Thursday, still no safe. Spoke to Zoro, sorry I am unsure why a manager has not called, it has been requested a couple of time before. I will place an order and request a manager call you. so far no call. Seem unlikley I will get one either. Customer service has confirmed t's not related to the current lockdown, just the order has not been given to the supplier, Back in March i ordered a safe, this was supposed to be delivered within a couple of days, after the first 2 weeks i chased and chased (using customer service email) after another week I called, I was advised "oh it should have been delivered today 01/04/2020, I will check it and come back to you (no call), then i called again on the 03/04.2020, I was advised although i have ordered the safe, t had not been placed with the supplier "sorry", it will be with you by Monday. It's now Thursday, still no safe. Spoke to Zoro, sorry I am unsure why a manager has not called, it has been requested a couple of time before. I will place an order and request a manager call you. so far no call. Seem unlikley I will get one either
Posted 3 months ago
Back in March i ordered a safe, this was supposed to be delivered within a couple of days, after the first 2 weeks i chased and chased (using customer service email) after another week I called, I was advised "oh it should have been delivered today 01/04/2020, I will check it and come back to you (no call), then i called again on the 03/04.2020, I was advised although i have ordered the safe, t had not been placed with the supplier "sorry", it will be with you by Monday. It's now Thursday, still no safe. Spoke to Zoro, sorry I am unsure why a manager has not called, it has been requested a couple of time before. I will place an order and request a manager call you. so far no call. Seem unlikley I will get one either
Posted 3 months ago
Absolutely useless company with no aftersales service. Merely paying lip service on every bad review and never resolved any issues. Happy to take your money and then fob you off onto their Suppliers when you receive a faulty product.

Please escalate your complaint to Watchdog and Trading Standards!
Posted 7 months ago
I could only find one folding trolley online so I tried the one Zoro sell and it's brilliant! Easy to order and super fast delivery I was very pleased.
Posted 1 year ago
Zoro UK is rated 2.00 based on 4 reviews