This casket, Full Brush Copper Casket with Ivory Velvet Interior, was beautiful and dignified. My family, nor I, had ever ordered a casket from the internet. I had reservations about purchasing such an important item, sight unseen. Everyone involved tried assuring me that all would be fine. The casket arrived exactly when I was told it would. However, my husband was at the funeral home as it was be uncrated and he noticed the damage. He phone me to explain. I had no idea of what to do. There was no time to order a new casket because the funeral was scheduled for the next day. (Overnight Caskets are not "overnight" without an additional fee.) The only thing saving this casket was the damage was done to the back side. I wanted this casket to be 100% perfect because it was for my son. I phoned Overnight Caskets and the lady I spoke with was helpful. She took care of the problem as best as she could under the circumstances. I am still disappointed but I don't blame the company. If I should ever have another need for a funeral casket, I would most likely order from them again.