The website was informative and easy to use, and the shipping process was easy. I'm glad to have a high-quality replacement lens that is lightweight, optically clear, glare-free, and durable! The microfiber carry case included was a nice touch. My correspondence with the owner was handled very quickly and thoroughly. Excellent customer service! My initial impression of the Copper/Rose Silver Mirror lens was that it was browner than expected, and not so rose-colored. But it's still a great color and copper definitely describes it well. The subtle mirror is just right in my opinion. I look forward to dealing with Tajima Direct again!