The boxes for this product arrived in great shape. I was able to follow the directions. Additionally, I ordered a back rest and was able to find an evaluation kit from another source. I put it together with out any issues. The rowing machine quality is a beautiful work of art. I was up and running in no time. I don't like the foot straps and plan to replace with velcro straps. I plan to enjoy this rower for many years to come. This review is based on the First Degree Fitness Viking 3 water rowing machine. I initially purchased the Viking 2 (out of stock), so was upgraded to the Viking 3.