“Well, considering that I ordered this over a month ago and it was lost and then put back in production and I haven’t heard anything back and haven’t received my purchase that was supposed to be for Father’s Day, I’d say I’m completely unsatisfied. Will not recommend and will not use your website ever again.”
Hi Amanda. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I received this email, however, my product has yet to be delivered. I ordered it almost a month ago and hope is was not lost in transit. If that is the case, how do I go about getting a refund for my product?”
Hi Rebecca. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Tanya. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I ordered two things from A Gift Personalized. After putting in both orders, I received notification that one was in production, and another that it was being prepared for shipping. That was early June. As both orders seemed to not be moving, I tried calling and emailing customer service multiple times. I never received a call back from my voicemails (you can’t actually talk to someone), and when they responded via email, they just kept providing the tracking information for both. After three weeks of customer service lying to me and saying they were in production and waiting to be shipped, they finally responded yesterday stating they were unable to produce the items, because they don’t have them in stock, so will be refunding my money.
This is the worst customer service I have experienced in my life, and I would never order from this site again. They lie to you constantly, and blame it on COVID. I understand production may be slow and you may not have items available, but then DON’T SELL THEM IN YOUR WEBSITE AND TELL PEOPLE THEY’RE IN PRODUCTION AND BEING SHIPPED.”
Hi Caitlin.Thank you for taking the time to leave your feedback. We deeply apologize for what happened. We, unfortunately had a back order and products were out of stock. We're working to improve our inventory management to prevent issues like this from happening again. This is clearly not the experience that we want you to have.
Once again, we apologize for our failure to serve you well. Thank you so much for letting us know. Your feedback is valuable to us.
HI Kitsten! We're sorry to hear that your product arrived with an error. I know a mistake like this can be very upsetting. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“Great product that is well made. Only thing I did not like was the shipper. They used USPS and their service sucks. Took 7 days longer to arrive because they lost my package. Overall great buy.!”
“The humidor arrived damaged to the back and I’m still waiting for the lighter I ordered with it on 6/6/20. This company took my money and sent part of my order.”
