“The item was nice once I FINALLY received it. The communication from this company is non existent. I emailed, facebook messaged both SEVERAL times and NEVER recieved one response. I won't order from them again.”
“This was a Christmas present for my husband and he absolutely loves it, however it well o er a month to get it and he didn't get it until after Christmas, and there was no communication as I reached out to you several times!”
“I have sent multiple emails an have had no response at all…not only did I not
Receive this by Christmas but worse when the decanter arrived the lid for it was not
In there!!! So basically I had something made for my husband and it is useless!!! Very very upsetting and still have not gotten any response from the company…horrible customer service”
“The decanter set with the glasses were nice but the ordering process wasn't great. I ordered my items in November and it never shipped. I had to message customer service who was very slow to respond if they even respondes about my order. Customer service did not keep me updated about my order. I wouldn't order from this company again. They have bad reviews for lack of not responding and customers not getting their orders.”
“Terrible experience. Multiple delays and no communication. No response to inquiries - more than ten emails unanswered. No phone number to call. Finally received some items in multiple packages but no stopper for the decanter. No response to my request for the missing piece. If I could give a negative score it would be -100.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“I was disappointed with my purchase. I thought the personalization would be larger. Additionally, the whiskey glasses seemed to be too small. Not what I thought I would be receiving.”
