“I ordered this beautiful one of a kind decanter for my one and only son. He was beyond excited when he finally received it and has vowed to put only the best scotch or bourbon in it. My only complaint is I had to order it twice before he finally got it, the first order was never processed, so I reordered it and the 2nd order was processed, however it took forever to get it and I ordered it early enough to arrive on his birthday, but of course it arrived 2 weeks after his special day...He loved it even though it was late, better late than not at all. All and all he is a very happy customer, and I'm happy that he's happy.”
“First, it took awhile to receive the decanter set, which was a gift for a scholarship fundraiser! After arrival, I was dismayed to find that they forgot to include the top for the decanter! There was no person available to help, I had to buy a decanter set, and use its top!
Not happy....Bernie”
“Beautiful glassware and decanter. Looks as promised. However, took a week longer than the longest projection to ship and there is no tracking until it ships. Once it shipped it took over another week to arrive. Great item but add 2 weeks to any projected delivery estimates.”
“I ordered this and it took 10 days to make before it shipped, very disappointed. Then while it was in route it got lost in the mail. So after 22 days and never receiving the item, I cancelled the order. I will not do business with you again.”
We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
“When I ordered the set, I did request a gift box!! and did'nt get one! I contacted customer service and got no help. My items came in a box wrapped in paper! I will not order from your company again! i can be contacted at 281 455 6509, Weldon Johnson.”
I am sorry that your experience didn't quite match your expectations. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist. You can also send us a message on Facebook so we can speed up the process. Stay safe.
