Hello Arlene,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“When I placed my order it said it would arrive before Christmas. It came a week after. THEN to top all of this the decanter itself was broken in the box. Cannot get anyone on the phone to replace this . So I paid for a late damaged gift that I could not give as a gift as intended.”
Hello Vivian,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“My decanter came cracked. I sent an email the next day after delivery. It's been over a week, almost two and I did not receive a response to my email. But you send me an email to review the set I purchased.”
Hello Lakeshia,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“The decanter came without a top, so it is useless. I cannot get in touch with anyone at the company. I have called muliple times, emailed, and sent a message via FB Messenger. They do not respond and clearly don't care about their customers or the money we have spent. Very disappointed...”
Hello Anissa,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
