“These are my favorite pants ever, and I have been getting them for years. The fabric and fit has 100% changed since my original purchase. My new version of these are too big (despite being the same size), and simply don’t fit as good, I’m feeling like they’re falling off by the end of the day. I thought I was crazy until I put on my old pair and they fit like a glove all day. Really confused (but still wear them everyday), and just can’t convince myself to repurchase in a smaller size for the price. I’m a huge fan of American Tall but frustrated with the change here.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions, they'd be happy to help!
“I do love these pants. At first they feel soft and high quality material but over time and after just a few washes, the material has thinned and balled up. I just do think they are high quality enough to be $89.”
“shrinkflation has hit my favorite pants!!!! I ordered a pair of these in May 2025 in the color black (m, tall) - they are my favorite work pants. I don't wear work pants very often, but when I do - these are my go to. I recently reordered another pair and was DEVASTATED to find out the proportions have all shrunken - waist is 1" narrower, the hip is 2" narrower, the rise is 1" shorter and the length is 1" shorter. WHAT THE HECK!!!!!! I wish I could upload a photo of the pants laying over each other - they don't even look the same size. Go figure, just when you find a store that actually fits you with stylish items, the quality plummets. I expected better. SMH.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“I truly love these pants and they are so comfortable, but they looked old fast. I washed them inside out as recommended but the color faded and is blotchy in some areas. They looked nice for about 3 months.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“The material is so soft and the cut is great. I used the “find my size” tool which steered me to a M (I’m 5’9” 145 lbs). I was unsure as I usually size down (I’m between a 6 & 8) to a S when ordering a tall but this was my first purchase with this company so I went with their tool. The pants were a little too big in the waist but I thought after washing they’d fit. Right after washing it’s close but the material is very stretchy so within an hour they don’t stay up. I’m on my second wash and the hem stitching is pulling out at the bottoms. Disappointing.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“Reviews were raving I had to buy. For the record, I kept them BUT they were a thinner material than I expected. More for lounging around and definitely not warm for winter. I do like the wide leg, but I think I won’t be buying more colors.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
