“I loved them until they pilled up everywhere (even on cold washed and low tumble and hang dry) and now there’s even a little hole in the fabric. I don’t recommend getting them, I loved them while they lasted for about a month. Not sure how to email them about it so hopefully American Tall sees this and answers me! I’m 6’1 36-38” inseam and I love their flare leggings or flowy pants instead. Just sad I can’t have any sweats :(”
We're sorry to hear about the pilling and the hole that developed after washing. Thank you for contacting us and we can see that our Customer Experience team has already reviewed your concern and provided a resolution through your support ticket. If you have any questions please let us know!
“Love them when I tried them on. So soft and a great fit. Wash them once there was a bit of pilling… washed them two more times as per instructions and the spelling is so bad that they are now pants I only wear at home. It’s a shame because I bought a matching mushroom coloured jacket from them too, which is a different material and is very nice. Do not buy these pants if you plan on washing them and wearing them more than once or twice.”
We're sorry to hear about the pilling! Pilling can occur with everyday wear, fabric rubbing against itself, and agitation from washing and drying. We recommend washing items inside out to help prevent pilling in the future! Feel free to reach out to our customer experience team if you have any further concerns or questions.
“I really wanted to love these, but the quality is not worth the price. After only two days of wear, the pants started to pill where the jacket meets the pants. The fabric looks and feels really synthetic and not high quality. Great style and design, but wrong fabric. The waistband is also a bit tight, but I got used to that fit eventually.”
We're sorry you aren't completely happy with the fabric of the Pull-On Pants, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're sorry the waist was too tight for the Pull-On Pants, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
“Love these pants! They are great quality and super comfortable. I work with kids and needed something that looked nice but that I could comfortably move around in, and these check all the boxes! Hoping they will get a wider range of colors!”
“I've ordered my regular length and size, but the pants are way too long. Now I cannot return them from the UK. Anyone needs a XL tall in Portobello? :)”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
