“Similar to other reviews, these get one star for being fabulous...as long as you never wash them. The first pair I got I put in the dryer, so assumed it was my fault they went from wide leg to leggings over night. But loving them so much I purchased 2 more pairs in different colors, they were a touch long for me to wear with flats so I got them hemmed and they were a total dream. Followed the washing instructions exactly, and they didn't shrink quite as much as last time, but they aren't wearable. I've steamed them and tried to stretch them back and it's to no avail. I don't understand how they could put those washing instructions out--they must have tested them right? So now I've got 3 pairs of once-great but now useless pants, which is honestly worse then them being a bad fit to begin with. So disappointing! And yet I'm tempted to buy them again and dry clean them. I keep trying to steam them hoping they will go back. Alas. If these are truly one wear only we should all be refunded.”
We're sorry to learn that your pants shrunk despite following the care instructions. Thank you for letting us know about your experience. Our team has reached out to better understand what happened and look into the matter. We'd appreciate hearing back from you so they can provide further assistance.
“I’m actually so sad over these pants. They were so perfect. I’ve never had pants this style that were so long. But I had to wash them. I followed instructions exactly, and they are ruined. I feel like I’m back to ground zero in trying to find a breathable summer pant for work that’s long enough, after spending a lot of money trying on and retuning options. Don’t make pants that can’t be washed!”
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
“Like many of the other reviews, these pants are amazing until they are washed. Extremely disappointed with the inability to return them to their original shape and size after washing - even after steaming and ironing. If i lose 40 pounds, I may be able to wear them again. Unfortunately, for me, they shrank in all the wrong places (around hips and thighs) so they are unwearable. I should have never washed them. I didn't read the reviews carefully enough before they were washed.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
“I absolutely loved these pants until I washed them. Washed them as directed, and yet they shrunk up to look like those 2000’s style shirts. I have tried ironing, steaming, ect and they’ve never gone back to what they should be.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“DO NOT WASH THESE PANTS!!!! I got one wear out of them and I loved them, then I washed them and they are the weirdest shape / tightness/ baggy up top abomination of pants. They should come with a red flashing warning sticker on the package - do not wash! Maybe dry cleaning them will work… once they are brand new. Sadly there’s nothing that can be done once they’re washed, they’re ruined forever.”
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“Same issues as everyone else. Got these pants as a gift, loved them, then washed them, and now they are ruined. Based on the reviews AT will give a stock answer, but people will try the answer and it won't worked. Would love if they cared about quality as much as fit, because the fit was awesome while it lasted.”
We're very sorry to hear this, we recommend getting in contact with our customer experience team if our recommendations aren't working, so we can help provide a resolution: https://americantall-gen.ada.support/chat/
