“Same issues as everyone else. Got these pants as a gift, loved them, then washed them, and now they are ruined. Based on the reviews AT will give a stock answer, but people will try the answer and it won't worked. Would love if they cared about quality as much as fit, because the fit was awesome while it lasted.”
We're very sorry to hear this, we recommend getting in contact with our customer experience team if our recommendations aren't working, so we can help provide a resolution: https://americantall-gen.ada.support/chat/
“These pants wash terribly! Washed on cold/lay flat to dry…they shrunk to half their original size. I wish I had read the reviews before purchasing. So disappointing!!”
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
“Are we just supposed to not wash these pants ever?! This really seems deceptive. It was my first purchase from this brand and I was very excited to find them after the quality at Long Tall Sally seems to have diminished with the sale of that company. These pants were PERFECTION out of the bag. I wore them twice and then washed them EXACTLY as the instructions said. I tried ironing and steaming them as well after reading these reviews. They are skin tight and unwearable. I would really like my money back. Makes me question the company. DO NOT BUY.”
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“I loved these pants prior to washing them. Now that I’ve washed them they’re not the same wide leg pants as they’re now fitted. I followed all instructions and hung dry them so that there won’t be any problems. If I could return it I would…don’t recommend purchasing these pants.”
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
“My 14 year old daughter is 6'1' and finds it difficult to find clothes that are "cool" that fit her well in length. She was THRILLED to receive these pants(2 different colors) as a gift from her grandmother and looked forward to wearing them all summer. Unfortunately, after the first wash, even after following the instructions, both pairs shrunk beyond recognition. Because they were a gift we cannot return. She is so bummed as she really liked the pants before washing.”
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
“I was so pleased with these... easy, flowy, baggy. They were even almost a tad to long with flats (I wear a 36 inseam). But I was shocked at how the crinkle fabric shrunk in the wash and all of a sudden these pants were skin-tight - esp. since there is sort of slip sown into the top that is a different fabric. I was able to stretch it back with ironing (I think, kind of) but it's hard to do it evenly down the length of each leg so it doesn't end up looking lumpy. So beware, these are not throw in the wash, hang to dry, and wear again. It takes an iron and a bit of work.”
We're so sorry about this! We do recommend ironing on low heat or to steam the pants to help bring them back to their original shape. Please contact our customer support team if you have any further issues.
