“I haven't received my band yet. I ordered it on October 10, 2020. Someone please provide status of my order or refund.
[Order #218196] (October 10, 2020.”
Hi Lauren, we are sorry that the carrier failed to deliver your bands. Due to covid-19, most carriers have been experiencing delays in their delivery time.
We suggest that you contact the carrier for more details on the whereabouts of your package.
Please reach out to us at hello@arenastrength.com and let us know their resolution. We would be happy to assist with this issue.
“I love my new bands but one of the rubber component detached from the “arena strength” label, giving it the impression that it loosened up. It is not bad but it sort of bothered me because I’ve been using it for only a week. I eventually got over it because the band continues to perform good.”
Hi Mia,
Thanks for reaching out. We are so sorry to hear that you are experiencing issues with your bands.
All of our products come with a 12-month warranty, so we promise to replace anything that has a defect. We use the highest quality materials in every set, so there should be no issues with the strength or functionality of the band.
However, we would love to take a look at it. Kindly send through some clear, detailed photos of the bands to hello@arenastrength.com so we can assist you further.
Hi Maria,
We are sorry that the carrier failed to deliver your bands. Due to covid-19, most carriers have been experiencing delays in their delivery time.
We suggest that you contact the carrier for more details on the whereabouts of your package.
Please reach out to us at hello@arenastrength.com and let us know their resolution. We would be happy to assist with this issue.
