Dear Kyle,
We’re very sorry to hear the lock isn’t working. This isn’t the standard we aim for, and we’d like to make it right.
Could you please share your order number and a few photos or a short video showing the issue with the lock? Any details about when you first noticed it and how it’s affecting the door’s security will help us resolve this quickly. We’ll then arrange a suitable resolution.
Thank you for bringing this to our attention. We’re looking forward to assisting you soon.
Kind regards,
Team AWM Glass Limited
“These doors are a few quid more than what B&Q offers, but the B&Q ones have terrible reviews. So I ordered 2 of these doors, and so far I am very happy with the quality, and therefore the price. Delivery was seamless, and overall a happy customer!”
