Hi Lorraine,
Thanks for sharing your experience. We’re sorry to hear the Malouf Zoned Dough® + Bamboo Charcoal Pillow King didn’t meet your expectations.
If you can share a bit more about what’s not working for you (comfort, durability, sizing, etc.), we’ll pass it along to our product team and see what options might help, whether replacement, warranty assistance, or alternatives.
If you’re still undecided, we’re here to help you find a pillow that better suits your sleep style and needs.
Warm regards,
Team Bedplanet.com
Liebe Grüße,
Team Bedplanet.com