“They did wear white gloves and deliver & remove but that was about it. They neither spoke English nor knew anything about the bed. Luckily we had a translator nearby to interpret and to help them understand the manual/instructions. Which they needed to consult constantly. They were useless at explaining the function of the product.”
We're sorry to hear about the experience. It sounds like there was a language barrier and a lack of product guidance, which isn’t what we aim for.
If you’d like, you can share any additional details or questions you have, and we’ll look into it.
Kind regards,
Team Bedplanet.com
Hi Rex,
Thank you for sharing your 5-star experience! We’re glad the white glove delivery and removal service went smoothly and that our team was prompt, efficient, and knowledgeable. If you need any further assistance or have questions, we’re here to help.
Warm regards,
Team Bedplanet.com
Hi Keely,
Thank you for sharing your experience! We’re glad to hear you were satisfied with the white glove delivery and removal service.
If you need anything else, we’re here to help.
Kind regards,
Team Bedplanet.com
