Thank you so much for your feedback.
I am so sorry to hear that your biscuit arrived broken. This is really disappointing to hear and isn't the kind of experience we want our customers to have.
I can see a member of our Biscuit Happiness team has been in contact with you.
Thank you and Kindest Regards,
Biscuiteers
“I bought this for my mom who lives over 130 miles away and is currently self-isolating before an operation. I haven’t seen her in 4 months due to lockdown. She loved it! She thought the packaging was gorgeous and the biscuits too good to eat! She eventually ate it and said it was lovely.”