champagne letterbox biscuits Reviews

4.4 Rating 132 Reviews

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Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Georgina Humphreys

Verified Reviewer

“I have not received this item or a full refund.”

Helpful Report

Posted 4 years ago

Hi Georgie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“The gift never arrived, Royal Mail and Covid have been blamed, I have been given a full refund after complaining three times; instead of bringing someone else joy I created extra problems to deal with in my own life, 0/10”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“They were a lovely surprise for an anniversary. Arrived on time, tasty and unique. A wonderful way to say congratulations we are thinking of you.”

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Posted 4 years ago

“I bought this to celebrate our anniversary, it went down very well. It tasted quite gingery. Very nice.”

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Posted 4 years ago

“Although there was a pic of the biscuits in someone's hands on the website, it still seemed smaller than I expected. The biscuits tasted fine.”

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Posted 4 years ago

Hey, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team. I am really sorry to hear the size was not what you were expecting, we do try and make all our size specification as clear as possible on our website and we apologies for any confusion cause. A member of our team will be in contact with you to resolve this. Biscuiteers x

Posted 4 years ago

Nicola Batten

Verified Reviewer

“No idea as it has yet to be received more than 5 days late. ☹️”

Helpful Report

Posted 4 years ago

Hi Nicola, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Bought this as a gift - she loved them, packaging was beautiful and biscuits were delicious. Customer service was also great!”