you are a star letterbox biscuit Reviews

4.5 Rating 152 Reviews

The design
There are some people who need to be told they're a superstar. So we've designed a biscuit to do just that. You're welcome.
Recommended for...
- Someone who is extra special and deserves to be told so...
Gifting information
- Single hand-iced biscuit- Presented in our famous hand-illustrated gift boxes- Add a FREE message card at checkout- Securely packaged to keep them safe in the post, and posted through the letterbox
A bit about our chocolate biscuits
Our biscuits are our own unique recipe, based upon a traditional twice baked English style biscuits. Its texture is somwhere between the snap of a gingerbread and the crumble of a shortbread. Our chocolate bake uses rich cocoa powder to give a luxurious, chocolatey taste.

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Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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“I loved this chocolate biscuit, and I know I am a greedy one when it comes to biscuits so my only disappointment was the size of the biscuit considering the price paid”

Helpful Report

Posted 4 years ago

Patricia Farr

Verified Reviewer

“Given as a 'thank you' to a beloved, supportive daughter which she tells was both delicious and delightful in appearance.”

Helpful Report

Posted 4 years ago

Jaskeerat Bahra

Verified Reviewer

“Love these biscuits!! Not only do they taste delicious it's such a great gift idea. As they're letterbox friendly you don't have to worry about the recipient being in and they get a lovely and delicious surprise”

Helpful Report

Posted 4 years ago

Rachel Geneen

Verified Reviewer

“So lovely and great value”

Helpful Report

Posted 4 years ago

Samantha Bealey

Verified Reviewer

“I can not rate it as I have still not received it, I got an email saying that it had left you on the 5th but had no delivery of it yet. Was going to wait til today and then contact you about this”

Helpful Report

Posted 4 years ago

Hi Samantha, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are and have been experiencing severe delay but we can see it has now been delivered and we hope it was enjoyed once received. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

Jason Hippisley

Verified Reviewer

“While the recipients were delighted I was totally underwhelmed by your failure to notify me of the three day delay in my orders reaching their destinations. Given the expense of arranging and sending, with an assured, guaranteed arrival date, for this not to be fulfilled was most disappointing. I understand the additional considerations around Christmas and the implications of operating in a covid secure way, but given how ‘on it’ you are in your presentation and proactive customer service, I would have expected a better customer experience when things were not unsurprisingly help up. To have been advised of the delay within your regular updates of my orders’ progress would have been both appreciated and reassuring. I’m advised that the end product was delicious, well presented and very well received.. but for me the experience turned stale by your crumby customer service. On this occasion the ‘100% happiness’ team didn’t fulfil. Great product and great initiative but you rather set yourself up to fail with your over-stretched promises.”

Helpful Report

Posted 4 years ago

Hi Jason, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

Hayley Smith

Verified Reviewer

“A week on from my order and it's still not arrived - and Biscuiteers don't seem keen to help. Not a great first experience ordering from you!”

Helpful Report

Posted 4 years ago

Hi Hayley, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“My biscuit has not been delivered yet but it was due to be delivered on 10th Dec.”

Helpful Report

Posted 4 years ago

Hi Samah, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are experiencing severe delays but we hope it is enjoyed once received. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago