christmas tree letterbox biscuit Reviews

4.1 Rating 114 Reviews

The design
Oh Christmas tree, oh Christmas tree'. We took inspiration from one of our favourite carols for this glittering, twinkly design.
Recommended for...
- Stocking filling
- Secret Santa
Gifting information
- Single hand-iced biscuit- Presented in our famous hand-illustrated gift boxes- Add a FREE message card at checkout- Securely packaged to keep them safe in the post, and posted through the letterbox
A bit about our all spice biscuits
Our biscuits are our own unique recipe, based upon a traditional twice baked English style biscuits. Its texture is somwhere between the snap of a gingerbread and the crumble of a shortbread. Our all spice uses delicous mix of spices to give it a warm and fragrant taste

Visit Product Page

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

Visit Product Page

Michelle Stringer

Verified Reviewer

“The biscuit was beautiful as always. Was just a bit disappointed about the amount of time it took before it was dispatched. I expected a delay due to the postage but not a delay in dispatch from the company. If I had known it was going to take so long I wouldn’t have ordered as it did not arrive in time for the required event.”

Helpful Report

Posted 3 years ago

Hey Michelle, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team. I am really sorry to hear your order did not arrive when expected, this is not what we wish any of our customers to experience. Biscuiteers xx

Posted 3 years ago

“Not what I ordered”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Sent out late, didn’t arrive in time for Christmas - still awaiting - and no comms from merchant to apologise or compensate.”

Helpful Report

Posted 3 years ago

“Despite being an advance order it arrived late! No transparency and communication from customer service about the delay. Chased continuously for updates and had questions about my orders only to be met with the same copy and paste generic email blaming the royal mail when they hadn't even baked the orders. Will not use again despite being good in the past. The whole ordeal and lack or accountability has left a bad taste.”

Helpful Report

Posted 3 years ago

Anna Brimfield

Verified Reviewer

“Unfortunately the biscuits should have been delivered on 22 December but as of today (27 December) I am yet to receive them. Unable therefore to comment on quality of product. Sad, as they were intended as a gift.”

Helpful Report

Posted 3 years ago

Hi Anna, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are and have been experiencing severe delays but we can see it has now been delivered and we hope it was enjoyed once received. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Bought as a gift & sent direct to my 5 year old Grand daughter so only saw a photo of her holding it. It looked exactly like the photo on the website & she was thrilled with it. Can't comment on the taste but I'm sure I would've heard if she didn't like it!!”

Helpful Report

Posted 3 years ago

Victoria Dike

Verified Reviewer

“Very pretty and tasty”

Helpful Report

Posted 3 years ago

Lizzie Cavanagh

Verified Reviewer

“The gifts arrived ahead of Christmas and were well-received by the recipients. Thank you so much for all your hard work and dedication. Merry Christmas!”

Helpful Report

Posted 3 years ago