“I am sorry to send negative feedback BUT I was soo delighted to receive your cat box as a present last year I have been raving to people about you. The occasion arrived to order form you for a very special 60th birthday celebration and the gift did not arrive. I called, you cannot take calls, I emailed, you will rely within 48hrs! I did get a speedy reply to advise that you had had some issues but a £10 value would be added to my account for future orders. I asked if the gift was still likely to arrive and I was simply told yes. The ift arrived 14 days later than scheduled. It was beautiful and the recipients were delighted but I am not.”
Thank you so much for your feedback.
I am so sorry to hear that. This is really disappointing to hear and isn't the kind of experience we want our customers to have.
I can see that a member of our team has been in touch to try and amend the issue as best as possible.
Thank you and Kindest Regards,
Biscuiteers
“I have to say the anniversary biscuits really did go down well! - brought some smiles and son and daughter-in-law had a smashing surprise. Thank you for once again delivering a special treat for us.”
“Our friends were thrilled with these biscuits, especially the craftsmanship evidenced in the decorating - “they really are a work of art”. A ‘Letterbox’ gift was perfect as we knew they would be out for the day. The packaging was excellent. I’d certainly send letterbox biscuits again.”
