Hi Robert,
Thank you so much for taking the time to leave a review. We are so sorry your item arrived broken.
I can see one of my colleagues has been in touch to help resolve this.
Thank you and Kindest Regards,
Biscuiteers x
“I ordered this on 29 december, and received a message from Royal Mail saying it had been delivered to 'you or one of your neighbours' on 02/01/18. I have not had an acknowledgement from my friend who I sent it to, and therefore wrote to ask if you could find out what has happened. I received a reply saying if it was urgent I could telephone a premium rate line which I have no intention of doing. This is a poor situation and very disappointing.”
Hello, and I'm so sorry to hear that your order arrived late, and for any disappointment caused by this. A member of our customer service team has been in contact with you separately to resolve this. The Biscuiteers x
“Fantastic quality and taste, beautifully iced and very well packaged, the recipient was so thrilled! Do not hesitate to order as a gift (or for yourself!) as the wow factor never fails and the biscuits are scrumptious!”
