Hello, Thank you so much for your feedback. We are so sorry to hear that your biscuit arrived damaged, this is really disappointing and can assure you this is very rare that these kind of things happen. We really do apologise about any inconvenience this may have caused you and a member of our Biscuit Happiness Team will be in contact to discuss this further. Kindest Regards, Biscuiteers x
Hi there,
Thank you for getting in touch with us.
We are so sorry to hear that your biscuit tin arrived damaged, this is so disappointing, especially as the item was a gift. We have spent a lot of time and effort perfecting our packaging to ensure that breakages are to an absolute minimum, so it is always disappointing to find things are not as they should be.
I can see that someone from our Biscuit Happiness team has been in touch to try to get this resolved for you as soon as possible.
Best wishes,
Biscuiteers x
“They looked amazing and we're presented really well with a quick and speedy delivery date. Such a lovely gift to give. I didn't try them so not sure how good they tasted, but if their appearance is to go by i'm sure they tasted amazing. I'll definitely be purchasing some more at Christmas for gifts.”
“I sent this to my sister who has had a challenging year in her school. My message was 'something to sweeten your tumultuous year'. She loved it so much she told me she cried tears of joy!!!! What more can I say!”
