Hi Abbie, Thank you for your review. We have spent a lot of time on our packaging to ensure breakages are at an absolute minimum, our customer service executive will be in touch with you today to discuss your order further.
The Biscuiteers
“looked great - fun and well done but it didn't look much considering the price and it was in a cardboard box vs a tin.
this looked more brownie than biscuitie which I wasn't expecting”
Hi Susan, Thank you for taking the time to leave us a review.
We appreciate your feedback for the thanks teacher personalised pencil case big biscuit card, with our chocolate biscuits they are very chocolatey! But definitely still made the same as all our biscuits.
The biscuits are all hand decorated at our kitchens in London by our talented icing artists. The biscuit cards do come in our decorated gift boxes as this is more suitable for the number of biscuits within the large card. If you have any queries at all or need any further assistance please do email us at yum@biscuiteers.com and we will be happy to assist. The Biscuiteers
“I have often gone to Biscuiteers for that special present and will continue to do so as I have rarely been disappointed by the quality and artistry behind their iced biscuits. However, on this occasion, the quality wasn't up to the usual standard and seemed to have been a rush job. A shame as I usually sing your praises to everyone!”
Hi Eveline, Thank you for taking the time to review your order. As a valued customer who has been using biscuiteers for many years we would love to understand more about your recent order. Our customer service executive will be in touch via email today. The Biscuiteers
